Phillips Connect is partnering with Velociti for installation and post-deployment proactive technology monitoring and repair service support for its trailer telematics solutions. Once a Phillips Connect customer has chosen the smart trailer solutions right for their operation, a designated Velociti project manager will arrange for the installation of the equipment when and where convenient for the customer. All required components will be staged appropriately ensuring an efficient installation process by Velociti certified technicians.
The Phillips Connect equipment will begin continuously reporting data from all the systems being monitored, instantly identifying and sending alerts via the Phillips Connect dashboard of any problem that requires attention to keep the asset in a safe operating condition and reduce the chances of costly unscheduled downtime, the company says. The new partnership will integrate Phillips Connect asset health monitoring with Velociti’s VeloCare.
VeloCare says it proactively monitors a customized 24/7 system health portal for the Phillips Connect customer and if a problem is detected, notifies a Velociti representative to arrange the required repair either remotely or to dispatch a technician to complete the service at the customers preferred location.
As a Phillips Connect partner, Velociti will manage parts inventory, process RMA’s and provide real-time visibility, and provide trailer maintenance based on real-time visibility from Phillips Connect smart sensors.