Don’t forget your technology when looking at preventive maintenance

Don’t forget your technology when looking at preventive maintenance

Maintaining technologies is just as important to a fleet’s bottom line as scheduled preventive maintenance is for trucks as a whole. While fleets routinely implement preventive maintenance programs for systems and components they do not generally give enough consideration to developing a similarly detailed plan for how their technologies will be maintained. And that’s unfortunate considering most of today’s fleets are equipped with operational, safety and asset management technologies that product failure is just as detrimental to the operation as an engine failure.

The proactive and predictive nature of preventive maintenance is highly valuable. Every maintenance department wants to prevent the problem instead of reacting to one. However, when it comes to the many advanced technologies found on vehicles today, the approach we see most often is reactive, and that can be costly as well as time consuming.

When a piece of technology is offline there is also a negative impact on your return on investment. The inability to use the technology means it can’t provide the benefits for which it was purchased in the first place. Realizing an ROI on those investments means focusing not on just deployment and implementation, but also on maintenance and support needs.

And don’t forget about staffing. In today’s current employment situation, it’s hard enough to find a technician to work on a truck, it’s even more rare to have the resources necessary to work on these highly specialized systems. Odds are good that if a camera or a tracking device, a tire pressure or lane departure system is added to the core vehicle maintenance needs something is going to fall through the cracks. Odds are even better that “something” is going to be one of these highly specialized pieces of technology.

The current uncertainty with the supply chain for parts, especially electronic items that rely on chips to function, is going to make preventative maintenance even more important. Just “buying another one” isn’t going to be as easy at it used to.

So how do you handle all these technology maintenance needs? You either need a well designed and managed technology inhouse maintenance program or you bring on a third party to handle it for you. Preferably a third party that also offers technology health monitoring, field repair services, a tech support call center, and inventory management services. Readily available parts, expertise, speed of service and proactive monitoring are all key factors in reducing your ROI and keeping your systems running like they need to.

To give perspective on what to expect with technology maintenance needs, last year nearly 20% of the more than 700,000 technology products we monitor through our technology health monitoring and repair service required some sort of support. Of those 140,000 systems requiring support, accidental damage and tampering accounted for one quarter or roughly 35,000 of those service needs. Accidental damage/tampering is often overlooked by maintenance programs based on assumed or predicted service failures yet the reality is about 25% of the time this is the cause. The adoption of driver apps and devices has doubled since 2020 which has created a growing area of support which really wasn’t an issue a few years ago.

Today, every trucking company is also a technology company. Without these technology systems and solutions it is not possible to operate efficiently, safely and productively, or stay connected to drivers, customers and other supply chain stakeholders, let alone stay compliant with regulations as well.

Technology providers have already brought a range of valuable solutions to the trucking industry and that roadmap is continually evolving. In the not-too-distant future, it will take an even bigger leap into the world of autonomous trucks that are driven by a host of advanced technologies and interconnected solutions.

Without an effective approach to addressing their maintenance, repair and support needs, it is not possible to use today’s systems and solutions, and those to come, to be competitive or to realize their full value. Oh, and one more thing to think about, maintenance facilities, distribution centers, yards and loading docks are also becoming increasingly technology-centric and will need the same amount of maintenance and attention as the technology on the vehicles.

Deryk Powell is the president and chief operating officer of Velociti. Visit the Velociti website to learn more.

You May Also Like

Drivewyze, Bestpass partnership to integrate weight station bypass, toll management solutions

The collaboration will support on the rollout of a Drivewyze toll trip report, providing GPS-based toll event data.

Drivewyze and Bestpass have recently announced a new partnership to address fleet and driver pain points with tolling. The partners are aligning their offerings to streamline onboarding and support for fleets adopting weigh station bypass and toll management services.

Drivewyze offers PreClear weigh station bypass services at more than 840 sites in 45 states and provinces. In addition, it offers Drivewyze Safety+, a proactive in-cab safety alerts and driver-coaching service, which includes features allowing fleets to create in-cab toll road notifications. Bestpass works with over 50 tolling authorities across the U.S. providing a comprehensive payment platform with a focus on nationwide toll management for commercial fleets with solutions for 100% of major toll roads.

ERoad launches Clarity Get for Clarity dashcam

ERoad recently announced the launch of Clarity Get, an expansion on the ERoad dashcam video telematics solution, Clarity Solo. Clarity Get allows fleets to view video clips that are important to your operation, as well as historical video footage from MyEROAD, a cloud-based fleet management platform or mobile application. EROAD Clarity Get combines HD video, GPS tracking

Clarity-Get-EROAD-1400
The biggest truck technology stories of 2022

Technology is changing the way all things operate. In the world of heavy-duty trucking operations, fleets are constantly looking for ways to work smarter, not harder. Now, technology is supporting processes that are automated, instantaneous and increasingly available to the trucking industry. With all of the developments, integrations, partnerships and product advancements, looking into technology progression

best-of-tech-1400
Assured Telematics driver safety report coming to trucks with Lytx camera

Assured Telematics says that its driver safety report will be available in early 2023 to all fleets with a factory-installed Lytx dash camera system on select commercial trucks. The driver safety report, which has been custom developed by Assured Telematics, combines a fleet operator’s real-time telematics data from Geotab with the joint customer’s Lytx data to provide efficient insights

Assured-Telematics-driver-safety-report-600
Volta Trucks to provide 16 Volta Zeros, charging infrastructure to Heppner in France

Volta Trucks has announced the first implementation of its new full-electric Volta Zero with Truck-as-a-Service charging infrastructure to Heppner, a creator of transport and logistics solutions and an independent leader in international transport from and to France. Related Articles – Lion Electric announces production of first lithium-ion battery pack – Voltera partners on EV maintenance,

Volta-Heppner-1400

Other Posts

Electric trucks are coming: We need training

You don’t have to wait for an EV to get started with training.

electric-training-1400
Can ELDs reduce operating costs?

The benefits of real-time visibility aids in route planning and allows for managers to better track drivers out on the road.

Where we’re at with ‘Right to Repair’ in the heavy-duty aftermarket

What truck data access and visibility means to the aftermarket.

HDAW-Right-To-Repair-1400
Photo Gallery: Heavy Duty Aftermarket Week 2023

A pictorial walk-around of the show floor.

welcome-to-hdaw-1400