Volvo owners using the Volvo Asist service management platform can now access essential case information through the new Volvo Asist mobile app. Volvo Asist is a web-based tool that allows customers to monitor vehicle status, receive electronic estimates, approve repairs, issue purchase orders, and communicate directly with Volvo Trucks’ North American dealer network.
“The Asist mobile app is another valuable productivity tool for Volvo fleets, owner-operators and drivers,” said Ash Makki, Volvo Trucks North America product marketing manager. “We understand the mobile nature of today’s fleet managers, and especially the demands of those on the road with their vehicle. The Asist app is designed to help you stay connected to your assets, allowing you to see exactly what’s happening with your trucks, including estimates, repairs and schedules. It’s literally Volvo Asist in a portable, pocket-sized format.”
The app’s communication features mirror those that Asist customers use via their laptops and desktops. Users can now communicate directly with dealer service personnel and Volvo Action Service agents at Volvo’s Uptime Center while on the go, and it is paired with Volvo Remote Diagnostics.
“If you’re out on the road and Remote Diagnostics identifies an engine, transmission or aftertreatment issue, it will automatically create a case in Asist and Volvo Action Service agents will find the nearest Volvo dealership or authorized repair center,” Makki said. “Asist app users will receive Remote Diagnostics case updates in real-time, giving them the ability to react to case updates quicker. Fleet managers can also use the mapping feature to pull up the precise location where the fault code occurred.”
The Volvo Assist app is available for Apple and Android mobile devices and is offered free to new truck purchasers and subscribers of Volvo Uptime Services.
