Volvo Trucks’ North American dealer network now consists of more than 100 Certified Uptime Centers. To qualify as a Volvo Certified Uptime Center, a dealer location must be fully proficient in 28 key categories related to efficient service and repair, according to Volvo. They range from consistent use of proven diagnostic tools to workshop organization, as well as the designation of uptime bays for repairs taking less than four hours, as well as revised service workflows to speed repairs. The certification takes about eight weeks to complete and includes a final assessment by the Volvo Trucks dealer support team. These trucks are serviced immediately instead of the first-come, first-served practice commonly used for vehicle repairs. Certified Uptime Centers are fully integrated with other Volvo Trucks uptime solutions, including remote diagnostics and the truck diagnostic system and web-based service management tool, Volvo Asist.
“Volvo Certified Uptime Centers offer consistency,” said Mike Gomes, vice president of maintenance for Bison Transport. “This is important for our operations and our drivers as they can now be confident in the service that they will receive across the network regardless whether they are at their home dealer or pulling into a dealer for the first time. In essence the relationship has been established for the entire network through the Certified Uptime process. It provides confidence to our team knowing we will receive information in a defined period and action is guaranteed.”