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WABCO previews improved product, service platform

Jason Morgan is the editor of Fleet Equipment. He has more than 15 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

WABCO Holdings Inc., global supplier of braking control systems and other advanced technologies that improve the safety, efficiency and connectivity of commercial vehicles, previewed its expanded product and service platform designed to help North American commercial vehicle fleets enhance safety and improve the availability, or uptime, of equipment at every stage of its service lifecycle.

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Abe Aon, WABCO North America Aftersales, service and support leader, details the enhancements at HDAW.

Launching in March, the new regional platform will enable customers to access all WABCO replacement components and retrofit kits – including braking and stability control systems, air disc brakes, advanced driver assistance systems (ADAS), air processing and other WABCO-branded products previously distributed by Meritor, Inc. – through an expanded network of authorized WABCO distributors and certified service partners.

To support this strategic business expansion and better serve North American customers, WABCO has substantially upgraded its distribution infrastructure and logistics capabilities within its aftermarket distribution center located in Hebron, Ky. At the same time, the company has formed a dedicated customer experience team comprised of experts in field service, call center support, and technical training who will work hand in hand with a growing network of WABCO service providers specializing in the service, repair and replacement of WABCO products for trucks, trailers, buses, off-road equipment and other vehicles.

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To help North American fleets and service providers keep vehicles operating safely and at peak efficiency, WABCO’s enhanced customer experience will also include:

● A new customer portal featuring online ordering for OES and distributor customers, as well as product information and technical support for the larger customer base;
● An expanded regionally-based, multilingual field service team providing both live and virtual technical support; and
● A regional version of WABCO’s comprehensive training platform, WABCO Academy, tailored to the needs of North American customers. This platform will enable access to detailed technical instruction via self-directed online modules and on-site, hands-on clinics, as well as certification programs across the spectrum of OEM and aftermarket solutions for popular commercial vehicle applications.

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