Yelp for trucking: Benchmarking the truck service process

Yelp for trucking: Benchmarking the truck service process

When Werner Enterprises’, Neil MacLeod, took us behind the scenes on how the fleet leverages its technology and navigates integrations with OEMs to reduce average dwell time down to a staggering 25 minutes, there was one particular nugget of info that stood out during our conversation–the ability to benchmark truck service experiences.

I’ll let MacLeod explain:

“Based on driver feedback, one question we asked was: How do we better leverage the information that drivers provide over the road and provide a feedback mechanism for customer and repair experiences that they can share with their driver counterparts?”

With drivers providing truck service reviews, essentially, and Werner Enterprises tracking the amount of time it takes to get a specific truck repair done, they’ll be able to provide their drivers with what boils down to a Yelp for truck service centers.

“As we mature that vendor network, we can tell our drivers: ‘This is a three- or four-star facility that has average turn times for this particular type of repair of X amount of hours, and that’s compared to this other vendor in the network that has a two- or three-star rating from our drivers, and it takes a little bit longer to get the repairs completed.'”

That wasn’t the only extremely cool use of technology that MacLeod talked about during our discussion. Click below if you need to catch up on the earlier story and learn how Werner is reducing dwell time for its drivers:

You May Also Like

Trucking Moves America Forward shares stories of charity

Check out how trucking companies and organizations gave back to their communities during the 2022 holiday season.

Trucking Moves America Forward (TMAF) is sharing the many ways that the trucking industry gave back to its communities and charities this holiday season. Trucking companies and organizations nationwide shared their stories of charitable works and giving with TMAF after the industry movement issued their annual industry-wide call for submissions through email and social media.

Taking the bull by the horns with truck electrical circuit testing

Corrosion increases resistance in the circuit which may lead to improper circuit operation and trouble codes.

truck-electronic-connectors-bull-1400
Get ready for winter and help protect against unexpected downtime

Get your preventive maintenance in before your wheel-ends are put to the tests of snow, ice, and more.

winter-generic
FleetPride acquires Berggren Diesel

This was the 12th FleetPride acquisition in 2022 with continued expansion of its national parts and service operations.

Phillips wins social responsibility award at European Business Forum

The Leaders of Social Responsibility awards for Good Company, Good Employer, and Eco Company were presented during the European Business Forum 2022.   

Other Posts

ConMet, Stephens Pneumatics team on tank trailer telematics

The partnership focus is on making the roads safer through technology.

How Decker Truck Line leverages technology to improve operating efficiency

Company ownership remains under the Decker family lineage with Dale Decker’s grandson, Donald, serving as chairman of the board and Donald’s son Dale enlisted as CEO.

Decker-Truck-Line---Mt.-Rainier,-WA-1400
Extending equipment sustainability strategies to electric transportation refrigeration units

How fleets are starting to use electric TRUs in zero-emissions operations.

Amped-Featured-Image-Carrier-1400
HERE Technologies offers brand-specific search

This new capability is a further step in enabling HERE customers and partners to deliver differentiated services.