Fleet Talk: Proper practices—Just do it
Because of the various skill levels of mechanics and the increasing demands for vehicle uptime, there is usually a high degree of flexibility in the way employees perform in their jobs. Is this good or bad? In this article we will discuss the second principle of business evaluation—process. PROCESS: Procedures Required to Operate Consistently in Every Service Segment By having processes in
Fleet Talk: Training—I did it my way and it didn’t work
As fleets continue to address the challenges of today’s vehicle designs and technology, you can understand the frustrations they are going through. Complaint Excessive downtime, delayed dealer support and increased maintenance costs are only a few, but all hit the bottom line and impact their customer service levels and their drivers, as well. Having worked for
