Shop tips for focusing on customer satisfaction
OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.
DeCarolis Truck Rental shop operations: Leading by example
Jason Purvis is using his insights, persistence and a strong work ethic to effectively manage a DeCarolis Truck Rental shop.
Shop Profile: Randy Hall applies leadership service skills at AAA Cooper Transportation
“What we really sell is a service, and it takes people to make sure it’s of the highest quality and efficiency, and it’s cost effective,” says Randy Hall, maintenance support manager at AAA Cooper Transportation. “My role is to stay on top of shop needs and to support our maintenance personnel so our work always
Leveraging parts inventory solutions to keep your heavy-duty shop organized
A well-organized shop is a well-run one, and one of the ways a well-run shop can set itself apart is with a strong inventory management system. Taking care of inventory properly can help you know whether you are stocking too many parts and ensure that you have the parts you need for the typical day’s
Shop profile: National Fleet Management is meeting needs
For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
Stay focused on truck service by streamlining your shop’s backend processes
The name of the game is fixing trucks. Get them in, get them diagnosed and get them fixed. There’s nothing better than a day that comes together—your technicians churning through work efficiently and safely, and happy drivers, fleet managers and customers. And then there’s the business part—the numbers, the phone calls, the estimates. Funny how
How shops are seeing dividends from triage programs
The world moves fast. Many businesses have figured out that their path to the highest profit is to be constantly moving—providing quick shipping, getting products where they need to go and constantly generating revenue. That’s certainly what trucking fleets are looking for—so for them, every second spent in a shop waiting for repairs is not
Shop profile: Kriete Truck Center—Madison
It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.
Penske is turning its service centers into heavy-duty shops of the future
A bright yellow Volvo VNL sporting the signature two-tone blue lines running down its doors pulled into an open bay at Penske Truck Leasing in Brook Park, Ohio. A technician grabbed a headset attached to a device that clipped to his belt and started up Penske’s preventative maintenance protocol. “To start work, say, ‘Ready.’” The
Hunter releases Quick Check Flightboard for shop waiting rooms
Hunter announced the release of the Quick Check Flightboard, an automated display that showcases inspection findings in real time in the service drive or customer waiting room. Results are presented to customers to streamline the service process and inform vehicle owners of necessary vehicle service including alignment and tire tread depth information. Flightboard is available for
