Denso Products and Services Americas names new operations director
Denso Products and Services Americas, Inc. has named Joseph Wright as its new director of Americas operations. Wright is responsible for overseeing all Denso shipping and receiving operations across North America, including Denso’s warehouse and distribution centers in California and Indiana. Wright brings more than 20 years of experience in warehousing, transportation, global logistics, procurement
HDAW: The importance of tracking the right metrics in your fleet’s shops
Precise data: it’s one of the most important keys to running a good business, in the fleet world or elsewhere. After all, how will you know where to start improving your business if you don’t have a real sense of where the business is now? This was the theme of a recent talk by Jacob
HDAW: An industry outlook for the 2021 HD aftermarket
The 2021 heavy-duty aftermarket is just beginning to gain positive momentum and should continue to rebound from 2020’s recession brought on due to COVID-19 as vaccines take effect, according to John Blodgett, vice president of sales and marketing for MacKay & Co. Blodgett led a session detailing an overview and outlook of the economy for
Heavy Duty Aftermarket Dialogue: The future of the heavy-duty aftermarket
The annual Heavy Duty Aftermarket Week (HDAW) is proceeding virtually this year, and as always, it was preceded by Heavy Duty Aftermarket Dialogue, in which executives from OEMs, suppliers and organizations shared their thoughts on the future of heavy-duty service and the aftermarket. Here are some of the biggest takeaways. Panel guests over the course
Heavy Duty Aftermarket Dialogue: How running a fleet changed in 2020
The annual Heavy Duty Aftermarket Week (HDAW) is proceeding virtually this year, and as always, it was preceded by Heavy Duty Aftermarket Dialogue. One particular Dialogue session featured the thoughts of several fleets, who shared their experiences in 2020 on topics ranging from e-commerce and parts ordering to in-house vs. outsourced service to general lessons
Virtual sessions for service operations owners featured at HDAW ’21
Heavy Duty Aftermarket Week ’21 conference organizers have announced details around the show’s “SOLD!” (Service Opportunity Learning Day!) education workshop. SOLD! is geared towards owners and managers of service operations and independent distributors offering service, HDAW says. The goal of the SOLD! program is to help the independent service owner and their top managers gain
HDAW ’21 offers a wider selection of educational sessions
Heavy Duty Aftermarket Week ’21 conference organizers have announced an educational lineup they say is designed to expand attendees’ knowledge and enable them to retain and exceed their current level of success in the industry. This year’s programming will feature a wide selection of sessions, with topics ranging from next-generation selling and marketing to pandemic
The heavy-duty aftermarket is not an afterthought
Sky-high shipping expectations, on-time product delivery, ever-changing logistics demands and evolving technology-infused solutions are all challenges that face the heavy-duty aftermarket. Let’s face it: People bring their personal online shopping experiences into the office, demanding free two-day shipping and superior customer service. It’s no wonder that aftermarket providers have been inspired by Amazon’s focus on
Meritor Mobile Training to deliver onsite education
Meritor Inc.’s aftermarket team unveiled mobile training with two training trucks during Heavy Duty Aftermarket Week (HDAW) 2014 that will deliver onsite product and systems education to warehouse distributors, independent service garages and fleets in the U.S. and Canada. According to the company, each of the Nissan high-roof NV3500 trucks, wrapped in Meritor trailer decals,
