PacLease Montreal’s Eliane Foley focuses on three areas to boost service operation
By staying on top of daily shop operations, actively working with technicians and other maintenance personnel, and focusing on cost control, PacLease Montreal in St-Laurent, Quebec, is constantly improving customer service, according to Eliane Foley, the shop’s service manager. “Those management skills,” she adds, “are what enable us to do a better job of running
Nikola names Mark Russell as president
Nikola Corp. announced that Mark Russell has joined its executive management team as president. Nikola is currently planning to start production soon on multiple lines of zero-emission vehicles. Most recently, Russell, 56, served as president and chief operating officer of Worthington Industries from 2012 to 2018, and prior to that served as president of WOR
Making effective drive tire choices for everything from linehaul to severe service vehicles
“Fleets want the best of both worlds, so the latest features and technologies being designed in new drive tires are providing industry-leading mileage and even wear,” says Sharon Cowart, director of product marketing at Michelin North America Inc. “Construction features such as dual compound treads allow the tire to be built with a top layer
Tire development in a data-driven world facing electrification, connectivity and more
There are plenty of questions still yet to be answered in terms of electric truck application and operation. Driver assistance systems continue to drive the industry down the road toward more automated trucks. And it’s all connected—not just through data, but also through its impact on fleet, OEM and supplier business cases. “The industry’s changing
Gates introduces four new propulsion system products
Gates, a provider of application-specific fluid power and power transmission solutions, has announced four new product technology solutions. The four new products are: Gates Gen2 alternator isolator decoupler: This product leverages Gates’ laser welding process to deliver a light-weight design that is scalable from small cars to heavy-duty vehicles with high-amperage alternators. Smaller displacement, higher-output
Stay focused on truck service by streamlining your shop’s backend processes
The name of the game is fixing trucks. Get them in, get them diagnosed and get them fixed. There’s nothing better than a day that comes together—your technicians churning through work efficiently and safely, and happy drivers, fleet managers and customers. And then there’s the business part—the numbers, the phone calls, the estimates. Funny how
How heavy-duty product data standards drive truck repair times
Data management is integral to an efficient maintenance operation, but where is your parts data coming from, and how good is it? Simplifying the process reduces errors The parts supply chain is feeding parts information into inventory and maintenance management systems in so many different formats that it could be slowing you down. Not having
Don’t Call the Customer–Text Them!
The truck is torn down in the service bay, awaiting a customer callback to approve an addition to the original estimate. Three other trucks are in line to be serviced. Unfortunately, there is no easy way to get the disassembled truck back together. The frustrated technician is held up from starting on the other jobs.
How shops are seeing dividends from triage programs
The world moves fast. Many businesses have figured out that their path to the highest profit is to be constantly moving—providing quick shipping, getting products where they need to go and constantly generating revenue. That’s certainly what trucking fleets are looking for—so for them, every second spent in a shop waiting for repairs is not
The growing benefits of video telematics
The true benefit of telematics is to see things you couldn’t see before. Whether that’s exact numbers and data or blind spots on the road, what telematics provides is insight and visibility into what’s going on with your fleet. And what could provide more visibility than cameras? Today, many fleets are making use of video
