Choosing the right scan tool solution
New, complex components mean more complex diagnostics.
Using VMRS codes to improve truck service efficiency, productivity
Shop management technology can be a time saver for managers and technicians. In most operations these days, computer terminals, laptops and tablets are as common as the familiar tools used to work on vehicles. It is, however, the applications on those devices that provide true time and cost savings.
Meeting truck service goals at C.R. England Inc.
According to Matt Anderson, shop manager at the Salt Lake City facility operated by C.R. England Inc., it’s all about commitments. “On a weekly basis we monitor a number of metrics to keep downtime to a minimum by getting trucks in and out of the shop as quickly as possible,” he says. “We also use
Are you capturing the right data to support warranty claims?
You likely have service information gaps. Here’s what you can do about it.
Photo gallery: TMC Annual Meeting 2019
Data, connectivity, electrification and a heavy focus on improving the heavy-duty service experience were big talking points at the 2019 Technology & Maintenance Council (TMC) Annual Meeting & Transportation Technology Exhibition. While we’re still working on our in-depth stories from the event, peruse this cool photo gallery from the show floor, then click here to
Finding your focus in the noisy world of service telematics
Here’s the thing about service data: There’s a lot of it. Remote diagnostic systems throw all sorts of fault codes—by some accounts there are more than 5,000 fault codes that can put a truck on the side of the road. On top of that, they also report plenty of yellow- and green-coded fault codes. (What
Handling remote diagnostic service notifications effectively to boost uptime
There’s no doubt that today’s advanced telematics systems are improving vehicle uptime. Along with providing information that helps streamline operations, these solutions are proving to be a critical part of eliminating guesswork about the severity of events requiring service. By notifying drivers and fleet managers instantly, telematics systems indicate fault code severity levels and allow
Shop profile: National Fleet Management is meeting needs
For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
Integrated heavy-duty truck service data
You’re already collecting a huge amount of truck service data—the problem is that it’s often siloed. It’s like filling up four kiddie pools instead of a nicely constructed in-ground pool in the backyard. To improve your service operation, you’re going to need to mix all the data together to see what insight bubbles to the
Shop profile: Kriete Truck Center—Madison
It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.
