Operating lean may not work in the future for shop administration
For years, those of us in this profession have had the idea beaten to death that we shouldn’t spend money, don’t have too many mechanics, don’t overstock inventory. We even have gone through a phase that maybe we should have consignment parts or even outsource the parts room to a third party. We were brought
Bi-directional testing: How it can speed up truck shop operations
What is the problem? It’s the most basic and, oftentimes, most perplexing question in truck repair. Trucks are complex machines driven by computer controls. Fault codes do their best to point technicians in the right direction, but being able to quickly to diagnose the root cause of the service problem is paramount. Enter bi-directional testing.
The importance of context when communicating in a truck shop
Language is a funny thing. Words provide the ability for us to communicate our thoughts and desires. And while our words make it possible for us to work together and get more accomplished than we ever could as individuals, language also carries the potential to bring confusion and distrust. Technicians sometimes form their own unique
You need to update your truck shop software
Seriously, if you’re not sure if your shop software is updated, you should probably stop what you’re doing and check right now. If your truck shop scan tools and service software solutions don’t have the latest software build, update them now. It’s important that your shop’s diagnostic and scan tools operate the latest version in
Sound truck service shop advice for safety, productivity
Truck service best practices and the latest tools evolve just as quickly as truck equipment. Over-the-air updates, remote diagnostics, even shop safety procedures (thanks COVID), bring more opportunity and more complexity to the truck service process. To stay on top of it, Jake Schell, associate product manager for Mitchell 1’s Commercial Vehicle Group, pens a
Fleet service shops: Going in a different direction
I got a recent call from a gentleman that I have known for 24 years. He told me he was let go from his job; he was told the company was “going in a different direction.” What does that mean? Years ago, I met him through client that retained me to coach his SVP of
Playing favorites: Is your favorite shop task really the best approach for the repair?
We all have our favorite task. To some it may seem odd to think of having a favorite job to perform. Nevertheless, we all have some particular task or type of work that brings us the greatest satisfaction. On the other hand, there is also a least favorite in our catalog of things to do
Boss Truck Shops now offering Continental Tires
Continental tires are now available at all locations of Boss Truck Shops. The service centers, many of which are co-located at Pilot/Flying J Travel Centers, provide primarily long haul and fuel-efficient tires from Continental. Boss Truck Shops will also join Continental’s TrukFix roadside assistance network, providing 24/7 service. Tire lines available at Boss Truck Shops
HDAW: The importance of tracking the right metrics in your fleet’s shops
Precise data: it’s one of the most important keys to running a good business, in the fleet world or elsewhere. After all, how will you know where to start improving your business if you don’t have a real sense of where the business is now? This was the theme of a recent talk by Jacob
Fullbay announces repair shop owner appreciation week
Fullbay, a shop management software provider for heavy-duty repair shops, announced today the first-ever Repair Shop Owner Appreciation Week. Aimed at honoring the men and women who own and operate heavy-duty repair shops, the celebration will run Oct. 5-9, 2020, and be recognized annually during the first full week of October. Jacob Findlay, CEO and
