Shop Profile: How Clark’s Truck Center is focused on improving customer uptime and value
At Clark’s Truck Center, Wade Eagle is leading a service department focused on providing customers with higher uptime and greater value.
BodyShop Business, WIN to hold event addressing the technician shortage
Fleet Equipment‘s sister publication, BodyShop Business, is inviting the entire collision industry to attend an event sponsored by the Women’s Industry Network (WIN): “2020 Research Results, Collision Repair Hiring Trends and Opportunities.” The event will be held Wednesday, March 11 from 4 p.m. to 6:30 p.m. at Babcox Media, 3550 Embassy Parkway, Fairlawn, Ohio (15
Ryder’s Ft. Lauderdale service location showcases effective shop management practices
Senior Service Manager of Ryder’s Ft. Lauderdale Jonathan Muriel approaches company needs from the ground up.
Watch: Remote diagnostic services will save you time in the shop
By notifying drivers and fleet managers instantly, remote diagnostics systems indicate fault code severity levels and allow for more informed decisions about whether a truck is inoperable and if a service event should be started immediately.
Shop profile: Taking care of business at MHC Kenworth in Greensboro
Jordan Knoll is focused on customer
service.
Shop profile: Communication skills and technology are among the proven practices used at Old Dominion Freight Line
Jerry Manning is effectively using communication skills and technology to manage shop operations at Old Dominion Freight Line.
Design Interactive introduces Virtual Equipment Training
Design Interactive Inc. has released Virtual Equipment Training which, when used in conjunction with its Augmentor transportation-focused augmented reality software, allows for the creation and deployment of training materials on virtual vehicles and equipment.
Shop tips for focusing on customer satisfaction
OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.
DeCarolis Truck Rental shop operations: Leading by example
Jason Purvis is using his insights, persistence and a strong work ethic to effectively manage a DeCarolis Truck Rental shop.
Shop Profile: Randy Hall applies leadership service skills at AAA Cooper Transportation
“What we really sell is a service, and it takes people to make sure it’s of the highest quality and efficiency, and it’s cost effective,” says Randy Hall, maintenance support manager at AAA Cooper Transportation. “My role is to stay on top of shop needs and to support our maintenance personnel so our work always
