Mack expands customer support network in Texas

Mack expands customer support network in Texas

Mack Trucks announced further investment and growth in its customer support network with a new dealership in Cotulla, Texas, scheduled to open late August. Valley Truck Centers’ new 40,000 square-ft. facility also features the world’s largest Mack Trucks pylon, measuring in at 17 ft. 2 in. tall and 29 ft. 6 in. wide.

The sign was recently installed in preparation for the grand opening. The new Valley Truck Centers facility, located midway between San Antonio and Laredo, Texas, features 22 service bays and offers both new and used vehicles, parts delivery, and road service.

“Mack is committed to growing our extensive dealer network, and the Valley Truck Centers facility is among the biggest, boldest examples,” said Stephen Roy, president of Mack Trucks North American sales & marketing. “The new facility—boasting the world’s largest Mack Trucks sign—will offer our customers even more support for their operations.”

Since 2010, Mack dealers have invested $380 million, resulting in a:

  • 35% increase in service bay capacity;
  • 162% increase in Mack Master Technicians;
  • 69% increase in spare parts availability;
  • 62% increase in hours available for service; and
  • 82% increase in parts department employees.

“Our continued growth is only possible through the cooperation of Mack, the loyalty of our customers and partners and the professional dedication of our employees,” said Tammy Cuellar, president and chief executive officer of Valley Truck Centers.

You May Also Like

Bestpass hires new executives

The new hires are expected to help Bestpass scale service offerings and network integrations for commercial fleets and owner operators. 

logo-Bestpass-Shay-Demmons-Scott-Chao-executive-hires

Bestpass, a developer of toll management and safety solutions for commercial fleets, announced two additions to its leadership team. Bestpass welcomes Scott Chao (pictured above left), as chief marketing officer and Shay Demmons (right) as chief product officer. The company says these hires will aid in its commitment to scale service offerings and network integrations for commercial fleets and owner operators. 

Ford Trucks, Irdeto announce cybersecurity partnership

Irdeto will provide Ford Trucks with a fully managed key lifecycle management service.

ford-trucks-irdeto-logo-combo
ServiceTitan, Thumbtack integrate job management tech

The companies say this will let local service businesses manage booking requests and cut down on time toggling between platforms.

ServiceTitan-Thumbtack-logo-name-combo
TechCelerate Now awarded phase 2 contract

The program aims to reduce accidents by speeding up the trucking industry’s adoption of ADAS systems.

TechCelerate-Now-FMCSA-US-DOT
Bosch introduces RevX dispatcher optimization tool

Aiming to reduce the number of empty miles driven, Bosh says RevX enables fleets to maximize revenue by efficiently booking optimal loads.

Bosch-RevX-dispatcher

Other Posts

Volvo Group to build new heavy-duty truck manufacturing plant in Mexico

Volvo expects the plant to be operational in 2026.

Volvo-name-logo-north-american-heavy-duty-truck-production-mexico-mack-plant
BeyondTrucks, Samsara announce free integration

The companies say customers can have their real-time data connected within a few clicks at no cost.

BeyondTrucks-Samsara-IntegrationCOMBO
Continental’s ContiConnect Lite to allow digital tire management for OTR tires

Continental said ContiConnect Lite helps fleet managers monitor the condition of their tires via bluetooth.

ContiConnect-Continental-OTR-Tires
Ten5 introduces hands-free voice assistant

The company says the technology will help decrease both distracted and dangerous driving, while giving fleet managers to communicate faster.

Ten5-driver-voice-assistant