Service & Support Archives - Fleet Equipment Magazine
Communication is key in truck service

The goal when a truck needs a repair is the same for all parties involved: a quick, efficient repair done right.

6 Tips To Improve Work Truck Ergonomics and Tech Comfort  

For service technicians, the setup and design of their trucks can affect efficiency, comfort and safety, and access to the tools and equipment they need to get work done.  The choices that fleet managers make when specifying a work truck impact play a key role in all of these factors, and it’s not only safety

Change management: Navistar’s Vision 2025 highlights facing challenges, embracing change and working together

To answer the big questions, you have to start by looking inward—collaborating with the people you work with every day and discovering the answers together. That’s what Navistar did with its Vision 2025 experience.

Trimble debuts new Contract Maintenance software module

Trimble has announced a new TMT Fleet Maintenance software module for third-party heavy-duty maintenance providers. Trimble says its Contract Maintenance module is built to serve fleets, outsourced maintenance providers and leasing companies.

Volvo Trucks debuts new dynamic maintenance service

Volvo Trucks has introduced dynamic maintenance, a connected vehicle maintenance service which the company says seeks to improve fleet operations efficiency through maintenance planning. The service is designed in partnership with Noregon Systems.

Navistar announces 2019 Technician Rodeo champions

Navistar Technicians from Arizona, Ontario, Canada and Yumbo, Colombia, finished first place within their category at the 2019 Technician Rodeo. The annual competition, which is hosted at the company’s Woodridge, Illinois, product support center, tests the skills and speed of service of its top technicians throughout its dealer network.

Mitchell 1 enhances wiring diagram navigation in TruckSeries repair software

The latest upgrade to Mitchell 1’s truck repair software suite includes wiring diagrams featuring intelligent navigation that takes the user directly to the specific component diagram with the related wires automatically highlighted, the company says.

Medium-duty truck dealer networks become increasingly capable

With ongoing growth in many vocational market segments, including operations that use medium-duty trucks, truck manufacturers like Ford, GM and Ram are actively working with their dealer networks to expand service offerings. Just as importantly, they are providing extensive training and support to the highly specialized commercial dealers.

Navistar to open new parts distribution center near Memphis

The doors of Navistar’s latest parts distribution center (PDC) will open Monday, Aug. 26 in Olive Branch, Mississippi to help cater to the growing demand for parts and quicker maintenance turnaround times.

OTC hub and bearing service guide covers light-duty vehicles up to model year 2018

OTC has released its new Hub Grappler Application Manual (6575MAN-18), which the company says is a comprehensive hub and bearing service guide for car, truck, van and SUV makes and models through 2018.

RIG360 service centers launches in U.S.

A group of Cat dealers is launching RIG360, a network of independent service centers, providing fleet managers and truck owners with new bumper-to-bumper truck service options across the U.S.

Design Interactive develops Augmentor 2.0 with web portal

Design Interactive Inc. has announced that Version 2.0 of its Augmentor transportation-focused augmented reality solution now features a new web portal for creating, editing and distributing training modules.