Mack Trucks has introduced Mack Certified Uptime Centers, a new dealer service certification dedicated to maximizing customer uptime. The new Mack Certified Uptime Centers represent the latest effort on the part of Mack to keep customers’ trucks running smoothly.
“This certification goes beyond just improving diagnostic times,” said Stephen Roy, president of Mack Trucks North America. “We’re increasing customer uptime by changing our approach to the service process, ensuring our customers’ trucks are diagnosed and repaired efficiently and returned back to them as quickly as possible.”
Mack Certified Uptime Centers will feature “uptime bays” reserved specifically for trucks with service and repair tasks requiring less than four hours of work. Customers with vehicles needing a quick repair will be rapidly diagnosed, serviced and returned to work, increasing efficiency at the dealership and improving a customer’s return on investment.
Mack’s Uptime Solutions, including Mack GuardDog Connect telematics and Mack ASIST service management system, will be built into the new Mack Certified Uptime Centers’ workflows. Mack’s recently announced integration of Truck Diagnostics System (TDS) and Mack ASIST will also support Certified Uptime Centers, enabling faster, more efficient information sharing.
“The Mack Certified Uptime Centers pilot has significantly reduced the amount of time we’re spending on diagnostics and has also allowed an increase in technician productivity,” said Jon Miller, service manager at Vanguard Truck Center of Phoenix, one of the pilot locations for the new service. “Our customers have noticed they’re getting their trucks back more quickly, as the new workflows are helping us be more efficient and move trucks through the repair process faster.”
Mack is currently piloting the certification at 21 locations throughout the U.S. and Canada. Mack will continue its Certified Uptime Centers pilot through 2015, and will begin the rollout of the certification to the Mack Trucks dealer network in 2016.
