Shop profile: Taking care of business at MHC Kenworth in Greensboro
Jordan Knoll is focused on customer
service.
The path to paperless
Paperless maintenance management systems can save administrative time.
Shop profile: Communication skills and technology are among the proven practices used at Old Dominion Freight Line
Jerry Manning is effectively using communication skills and technology to manage shop operations at Old Dominion Freight Line.
How to address excessive idling during peak summer months
On top of the expanded fuel costs and environmental harm caused, engine idling also increases wear and tear on engine components and can lead to costly aftertreatment expenses.
Shop tips for focusing on customer satisfaction
OEM dealership programs drive efficiency and uptime—and their lessons go beyond dealerships.
Setting a new truck service benchmark
As a heavy-duty service manager, you’re already on the chopping block when it comes to service profitability and productivity. Wouldn’t you like to do better?
DeCarolis Truck Rental shop operations: Leading by example
Jason Purvis is using his insights, persistence and a strong work ethic to effectively manage a DeCarolis Truck Rental shop.
Choosing the right scan tool solution
New, complex components mean more complex diagnostics.
Sharing scan tools: how many do you need?
Costly as they may be, slowing down the shop can be even more costly.
When the sun comes out… check the brakes
The problems associated with driving through standing or running water have the potential to wreak havoc with any brake system.
Meeting truck service goals at C.R. England Inc.
According to Matt Anderson, shop manager at the Salt Lake City facility operated by C.R. England Inc., it’s all about commitments. “On a weekly basis we monitor a number of metrics to keep downtime to a minimum by getting trucks in and out of the shop as quickly as possible,” he says. “We also use
Shop Profile: Randy Hall applies leadership service skills at AAA Cooper Transportation
“What we really sell is a service, and it takes people to make sure it’s of the highest quality and efficiency, and it’s cost effective,” says Randy Hall, maintenance support manager at AAA Cooper Transportation. “My role is to stay on top of shop needs and to support our maintenance personnel so our work always
