Here’s the thing about service data: There’s a lot of it. Remote diagnostic systems throw all sorts of fault codes—by some accounts there are more than 5,000 fault codes that can put a truck on the side of the road. On top of that, they also report plenty of yellow- and green-coded fault codes. (What
One of the biggest potential operational efficiency gain bullet points when OEMs and suppliers talk about electric trucks is the potential for less maintenance compared to diesel trucks. In theory, it might be true. Eliminate the diesel engine and a good amount of service headaches are gone. No oil changes to tackle, coolant leaks to
Connections are made all over the vehicles we service. For the most part, those connections are probably taken for granted until there is trouble.
As part of our feature on lift safety in heavy-duty shops, we asked members of the Automotive Lift Institute about how ALI certification is earned, and why this is important. Here’s what Dale Soos, senior project engineer for ALI, and R.W. “Bob” O’Gorman, president of ALI, wrote in response: Not all lifts are manufactured the
Natural gas service varies significantly from diesel engine maintenance in every thing from service intervals to safety procedures. To start, one of the biggest differences in service intervals for Cummins Westport natural gas engines (the only natural gas engine provider in the Class 8 segment) as opposed to diesel is that there’s no “I’ll get
A heavy-duty shop can be a dangerous place. And that’s especially true when there’s a 25,000-plus-lb. vehicle over your head. Heavy-duty lifts are a crucial part of any shop, but considering the risk involved in raising such loads and working under them, it’s clear that it’s incredibly important to make sure that they are maintained
By staying on top of daily shop operations, actively working with technicians and other maintenance personnel, and focusing on cost control, PacLease Montreal in St-Laurent, Quebec, is constantly improving customer service, according to Eliane Foley, the shop’s service manager. “Those management skills,” she adds, “are what enable us to do a better job of running
Maintenance during the winter months presents unique challenges. Ice, slush, and general muck on the roads take a significant toll on brakes and other exposed components. Any road grit that finds its way into moving parts can result in binding and uneven wear, and there is a greater potential for damage from larger highway debris
For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
In the field service industry, augmented reality (AR) can play a significant role in changing the way field technicians and the business collaborates to resolve technical issues, provide support and access documentation. Emerging technologies such as AR smart glasses can overlay digital information (such as text, video or audio) onto human field of views, interactively
The truck is torn down in the service bay, awaiting a customer callback to approve an addition to the original estimate. Three other trucks are in line to be serviced. Unfortunately, there is no easy way to get the disassembled truck back together. The frustrated technician is held up from starting on the other jobs.
The world moves fast. Many businesses have figured out that their path to the highest profit is to be constantly moving—providing quick shipping, getting products where they need to go and constantly generating revenue. That’s certainly what trucking fleets are looking for—so for them, every second spent in a shop waiting for repairs is not