For National Fleet Management’s Billy Black, a proactive approach is key to providing streamlined and effective service for customers.
In the field service industry, augmented reality (AR) can play a significant role in changing the way field technicians and the business collaborates to resolve technical issues, provide support and access documentation. Emerging technologies such as AR smart glasses can overlay digital information (such as text, video or audio) onto human field of views, interactively
The truck is torn down in the service bay, awaiting a customer callback to approve an addition to the original estimate. Three other trucks are in line to be serviced. Unfortunately, there is no easy way to get the disassembled truck back together. The frustrated technician is held up from starting on the other jobs.
The world moves fast. Many businesses have figured out that their path to the highest profit is to be constantly moving—providing quick shipping, getting products where they need to go and constantly generating revenue. That’s certainly what trucking fleets are looking for—so for them, every second spent in a shop waiting for repairs is not
Cummins introduced its single module in 2017. This single-can solution incorporates advanced DPF technology, giving customers a larger ash capacity, despite being half the size of old aftertreatment systems. “With the advanced filter, depending on the application, many customers may see extended maintenance intervals,” said Cummins Components Service Engineers Joe Schulz, Mike Bates and Jack
Let’s run this scenario: A regen is needed as a truck is en route to its destination. You coordinate with your fleet manager, dispatch and your driver to schedule the needed regen. Everything has been communicated; you cross it off your to-do list and forget about it—until the truck rolls into one of your bays
Both the diesel particulate filter (DPF) and the diesel oxidation catalyst (DOC) are pricey components, but the costs can be compounded if the DOC is left unattended and pushes you to replace the DPF more often than you should be. During aftertreatment service, you’ll want to inspect the DOC and look for evidence of aging,
It takes a team to keep trucks moving smoothly through a shop facility and back onto the road, notes Shelley Oldenburg, medium-duty service manager at Kriete Truck Center—Madison.
Your fleet’s truck service bottom line depends on you. You’re on the shop floor with your techs, in the back office watching the P&Ls and ensuring that trucks are getting in and out of your facility as efficiently as possible. Yet in today’s world of high freight demand, there’s always more to do and that
Not only is your parts selection important, but your choice of parts supplier also plays a huge role in your service success. OEMs and suppliers have been pumping big investments into their parts distribution network to make next day, or in some cases same-day, deliveries a reality. Daimler Trucks North America, for example, will open
The array of aftermarket part options runs the quality gamut from “it’ll work” to “it’ll last.” To determine the right part fix for your job, Corneliu Bogdan, Eaton’s director of aftermarket product strategy, recommends looking a few key metrics. “The age of the vehicle and the expected retention period for the asset has to be taken
The driver climbs out of the cab, rubbing a leg when dropping the truck off for regular service. “How’s your day going?” you ask. “Great!” the driver responds, “Except for my leg going to sleep.” “Yeah, I hate it when that happens,” you respond. The conversation goes on as you and the driver discuss the