Battery maintenance: Know your warranty

Battery maintenance: Know your warranty

What do you do when your dealer refuses to warranty batteries because their pocket electronic tester says the batteries are good?

In my world, battery maintenance has been more important than oil and grease for the last 20 years. You should use good, consistent maintenance intervals, but the oils and greases in the last 20 years have been of a high quality that will stand up even to poor intervals and management practices. I have never lost an engine from any quality oil issues.

Batteries are a different story. I have visited numerous recognized battery manufacturers to see if I could determine what the difference is between the different types of 62-lb. batteries: marine, deep cycle, 1000 CCAs, 750 CCAs, etc.

One of my fleet clients has exceptional battery maintenance procedures. At each PM the batteries and cables are removed, cleaned and load tested. They have tried both flooded and AGMs and with multiple brands. These trucks are equipped with solar panels and have been on a tightly-controlled battery program—some would even call it overkill.

They also have the sophisticated electronic tester that prints out the information on the condition of each battery. Now, this tester is not the smaller electronic tester, but the big-time, red, roll-around tester. As a note, I am not a fan of an electronic tester, still being an old fool that supports carbon pile testers. You know; the reasonably-priced HD Toaster.

Over the last year, this fleet’s battery usage increased and, like many other fleets do, they moved to another brand. This came about from the warranty—or rather, the lack of one. The dealer refused to warranty the batteries because his pocket electronic tester said the batteries were good. The director of maintenance visited the dealer with his carbon pile to test the batteries—all said they failed. His electronic tester also said they all failed with the fleet’s printout. The dealer’s tester, on the other hand, said they were good, and so the dealer refused any warranty. The dealer said warranty was based on their tester and any other information did not matter.

This fight is still going on; the issue has risen to the next level at the manufacturer and the same position is being held by both sides. In the meantime, the fleet at this time has no alternative but to change suppliers to a new vendor for their battery needs.

So, a few suggestions. If you have not been to a battery manufacturer, then go, and ask hundreds of questions. Ask what the difference is when different labeled batteries all weigh the same and but have different CCAs on the label. Ask about the warranty—is there one, or are you just buying insurance and prepaid warranty? What this fleet got was B.S. with poor customer service. If you dig deep and look more closely, chances are there are opportunities on both sides, but you might want to get more knowledgeable on batteries; it might save you some money and help you get what you paid for. Additionally, you should load test at each PM, not just when there is an issue.

For more information, visit darrystuart.com or email comments or questions to Darry at: [email protected].

You May Also Like

New 17-ton Rotary pit lift released in Europe, Middle East, Africa

The lift can adjust to fit different pit sizes, while maintaining the ability to pick up, lift and support heavy-duty vehicles.

Rotary-pit-lift-portal-17

Vehicle Service Group (VSG), part of Dover, announced the launch of the Portal Lift 17 Vario, a new suspended pit lift under the Rotary brand in the EMEA (Europe, the Middle East and Africa) region. The Portal Lift 17 Vario joins Rotary's Blitz Series and has been engineered for heavy-duty use, with a capacity of 17 tons, according to the company.

Bendix releases technical materials for ADAS support

The latest materials are meant to help technicians properly set up, inspect and diagnose several components integrated with ADAS.

truck-data-generic
Bendix offers spring fleet maintenance tech tips

Bendix shares tips to allow fleets to hit the road with enhanced safety, uptime, and peace of mind this spring, by addressing winter’s toll on your trucks.

Truck-tractor-trailer-maintenance-generic
One Nexus Group acquires Commercial Truck Training

One Nexus says it can now offer three services rather than two: fleet management training, sales training, and recruitment/hiring support.

pretrip-truck-inspection-generic-1400
Noregon releases DLA+ 3.0 Vehicle Interface Adapter

Enhanced speed and auto-detecting Smart Cable technology are among the improvements Noregon is touting over the previous generation.

Noregon-DLA-3.0-Adapter-Kit

Other Posts

DMA announces Bulldog HD 90-day guarantee

The new 90-day guarantee comes in addition to DMA’s existing 2-year 200K mile warranty on Bulldog HD shock absorbers.

DMA-bulldog-90-day-warranty
Mullen shares on-road test results for solid-state polymer battery pack

Tested in its Mullen One Class 1 EV cargo van, Mullen says the integrated battery pack performed better than expected.

Mullen-ONE-Class-1-EV-van-solid-state-battery-testing
Stemco expands extended warranty coverage to P.S.I. products

The Platinum Performance System Plus now includes Stemco P.S.I.-ready hubcaps and additional Stemco components.

P.S.I.-STEMCO-products-extended-warranties-pressure-systems-international
Direct labor vs. indirect labor in fleet shops

Keeping tabs on labor expenditures is important, but make sure you’re taking everything into account before assigning blame.

service-technician-generic-maintenance-downtime-repairs