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Michelin Mechanical Care, a new program that outsources scheduled light mechanical maintenance for trailers, was introduced by the company’s Services Division at TMC 2020. Michelin Mechanical Care is powered by Decisiv’s Service Relationship Management (SRM) technology. Leveraging the Michelin Commercial Service Network, the offer coordinates trailer light mechanical service needs through a network of technicians who, according to the company, provide:
- Consistent Quality – standardized procedures and recommended practices.
- Standardized Pricing -– network-wide labor pricing based on accepted industry standard repair times.
- Asset Visibility and Consolidated Invoicing – real-time tracking and streamlined billing for both fleets and service providers.
Ralph Dimenna, global director of Michelin Services and Solutions (pictured above), said this program is targeted at fleets that outsource their maintenance. “These are service providers with whom our customers already have a strong relationship, and know the kind of work that they perform,” he said.
Michelin Mechanical Care includes DOT annual inspections and preventative maintenance and repairs for brakes, wheel ends and tires, lights, electrical, mud flaps, and body repair. Currently available in select areas, this service will be expanded to additional markets throughout 2020, Michelin said. Dimenna noted that the application of VMRS codes was a “particularly key” element for fleets.