To improve its ability to manage 200 to 250 new service and repair cases each day at 24 locations in six states, Bruckner Leasing needed a means of communicating more effectively and efficiently. The division of Bruckner Truck Sales, headquartered in Amarillo, Texas, is a member of the Mack Leasing System, the Volvo Leasing System and NationaLease, and provides daily and long-term rental, full-service leasing, and contract maintenance services.

Constant communication with service locations and customers is one key to a successful leasing operation, notes Damien Finger, the company’s corporate leasing manager. The ability to ensure that service events are managed efficiently so customer trucks are up and running as quickly as possible is seen by Bruckner as a way to set itself apart from its competition.

To manage service events for its fleet of 900 trucks, Bruckner Leasing is using the ASIST version of the Decisiv Service Relationship Management (SRM) solution developed for Mack Trucks and Volvo Trucks North America. The web-based service management platform is also integrated with the Mack OneCall and Volvo Action Service (VAS) roadside assistance networks.

The Decisiv platform streamlines communication between Bruckner Leasing and fleets, service locations, and OEMs. It pulls together repair and service information to improve uptime, ensure consistent network-wide service delivery, create and strengthen customer relationships, reduce warranty and support costs, and lower goodwill expenses.

Managing service events more efficiently with the technology leads to downtime savings for the leasing company’s customers and lower costs for the service provider.

“One of the advantages of utilizing the Decisiv platform is that we are more proactive,” Finger says. “The SRM solution gives us visibility into our entire fleet. We can look at any event and easily extract data and when we see potential for additional downtime, for example, we’re able to work with the customer and make arrangements for them to be up and running so they can continue to be successful.”