The aftermarket e-commerce impact on truck service
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Unscripted

The aftermarket e-commerce impact on truck service

Jason Morgan is the content director of Fleet Equipment.

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The battle to find truck parts has never been greater. Supply chain shortages and trucks that have grown long in the tooth have increased the truck service stakes. Uptime is paramount, but how do you keep your trucks on the road when you can’t get the right part to the right place at the right time.

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Enter e-commerce, which has been altering the shape of the heavy-duty aftermarket for the past several years. What used to require a phone call to your parts supplier is now available at the click of the mouse-availability and pricing are just a few of the e-commerce truck parts buying benefits, but, in many ways, this is still the early days of trucking aftermarket parts e-commerce.

To get a sense for where it’s going, I connected with Mike Harris, senior vice president, sales and operations, FleetPride, which has been on tear of acquisitions to beef up its parts availability and storefronts, but also its aftermarket service network. It has also invested heavily in its e-commerce platform. Watch the video above for all the truck aftermarket service insight from Harris.

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Fleet Equipment Unscripted is sponsored by Hendrickson.

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