Carrier Logistics automates residential delivery scheduling

Carrier Logistics automates residential delivery scheduling

LTL carriers now have a text-integrated customer-centric solution for managing a growing number of residential deliveries.

Carrier Logistics Inc. (CLI), providers of freight management software for Less-Than-Truckload (LTL) fleets, announced its residential delivery automation system: Appointment Automation. LTL carriers can enable the text-integrated solution in their CLI FACTS software.

“With our Appointment Automation, LTL carriers can eliminate the complications that come with making residential deliveries, where scheduling drop-off times has become a moving target, the size of the truck is sometimes restricted, and communication with the consignee is difficult,” said Ben Wiesen, president of CLI.

Features available in the CLI Appointment Automation system include the following (described by CLI):

  • FACTS automatically sends e-mail and text messages to final-mile customers. These messages prompt recipients to select their preferred delivery time via a user-friendly mobile interface.
  • When customers confirm their delivery appointment, the system automatically creates the appointment in FACTS, schedules the delivery in the delivery optimizer, and provides visibility to the original shipper.
  • FACTS automatically sends reminders to confirm that customers haven’t forget about their scheduled delivery times.
  • Customers are sent real-time updates on the status of their freight, from being out for delivery, to ETA updates, and finally delivered, enhancing overall communication and experience.

The CLI Appointment Automation will be included in upgrades of the FACTS software.

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