Dana Holding Corp. has announced numerous actions to strengthen its North American field sales and service organization. Focused on more than 4,000 commercial vehicle OEMs and dealerships across North America, including those previously supported under Dana’s Roadranger alliance with Eaton Corp., the field sales and service organization includes nearly 100 applications and engineering professionals, as well as more than 20 field-based service representatives, the company said.
 
Dana also is working with customers to support down trucks with local inventory sources, new training resources, a dedicated call center, a website and other customer interfaces.
 
“Dana has been delivering innovative driveline technologies and superior customer support to the commercial vehicle market for more than a century,” said Mark Wallace, president of on-highway driveline technologies at Dana. “We’ve made a significant investment to strengthen our capabilities and deploy a dedicated, experienced team equipped with the tools to quickly and effectively maximize customer productivity. This sharper focus on customer satisfaction will allow us to better understand the needs of fleet operators, bringing drivetrain solutions to market more quickly.”
 
Dana’s commercial-vehicle field sales and service organization is led by Jim Kahut, director of sales for aftermarket, and Mike Schwanzl, senior manager, North American field sales.

Dana Holding Corp.
www.dana.com