Volvo Trucks’ Certified Uptime process helps dealers, customers during COVID-19
Certified Uptime professionals in the Volvo Trucks North America dealer network are using their training, standard processes and facilities to support customers within the current restrictive conditions. Key to the process is the ASIST communication platform, developed by Decisiv for Volvo Trucks. ASIST enables remote communications and automates the documentation for each service event, keeping
Commercial vehicle service operations resilient during Coronavirus crisis
Data continues to show steady maintenance and repair activity among the trucking industry’s fleets and service providers, according to new reporting from Decisiv, Inc. Over the past eight weeks, an average of 63,300 service events have been managed on the SRM platform weekly, Decisiv says. Service activity on weekdays has continued to exceed 12,000 events
Fleet profile: Texas-based Alan Ritchey is focused on delivering the best possible value to customers
Meeting customer requirements is nothing new for Alan Ritchey Inc. (ARI). While the Valley View, Texas-based family owned and operated carrier provides services in several government, industrial, agriculture, energy and transportation sectors from coast to coast, since it was founded in 1964 it has served as a contract mail hauler for the United States Postal Service (USPS).
Are you capturing the right data to support warranty claims?
You likely have service information gaps. Here’s what you can do about it.
Trimble expands connectivity capabilities through TMT ServiceConnect
Trimble introduced its new TMT ServiceConnect module, enabling fleet shops using Trimble’s TMT Fleet Maintenance (TMT) software to be connected to more than 4,500 medium- and heavy-duty service locations, including many Original Equipment Manufacturers (OEM) dealers, throughout North America. By licensing the add-on module, TMT users will gain direct connectivity to thousands of service centers
Stay focused on truck service by streamlining your shop’s backend processes
The name of the game is fixing trucks. Get them in, get them diagnosed and get them fixed. There’s nothing better than a day that comes together—your technicians churning through work efficiently and safely, and happy drivers, fleet managers and customers. And then there’s the business part—the numbers, the phone calls, the estimates. Funny how
How shops are seeing dividends from triage programs
The world moves fast. Many businesses have figured out that their path to the highest profit is to be constantly moving—providing quick shipping, getting products where they need to go and constantly generating revenue. That’s certainly what trucking fleets are looking for—so for them, every second spent in a shop waiting for repairs is not
How the right data can increase your chance of a successful warranty claim
A truck’s warranty is like a ticking clock, with only a short window of time for a part’s fault (if it has one) to reveal itself. There’s little more frustrating than having a 45-day warranty and having something break on day 46. Adding to the complexity of the process is the need to do everything
Can sharing your fleet’s data impact the bottom line?
There’s an old parable that tells the story of six blind men who came upon an elephant. Having never experienced such an animal, each reached out to feel it and determine for himself what it looked like. The first touched the trunk. “This creature is like a snake,” he declared. The second, whose hand hit
Optimizing onboard data-driven systems to mitigate downtime
Onboard intelligence gives fleet managers all the details needed to manage maintenance effectively when vehicles are on the road or in the shop. Everything you need to know, and then some, is available as a reference for service and troubleshooting. Predictive maintenance practices Minneapolis-based Koch Trucking is an over-the-road carrier with 900 power units, mostly
