Trimble introduced its new TMT ServiceConnect module, enabling fleet shops using Trimble’s TMT Fleet Maintenance (TMT) software to be connected to more than 4,500 medium- and heavy-duty service locations, including many Original Equipment Manufacturers (OEM) dealers, throughout North America. By licensing the add-on module, TMT users will gain direct connectivity to thousands of service centers to ultimately get equipment back on the road faster.
The TMT ServiceConnect module, powered by Decisiv Service Relationship Management technology, extends Trimble’s first commercially available paperless shop solution—the Interactive Workstation (IWS)—beyond the walls of a fleet’s shop to a connected network of shops. This results in reduced duplication of data entry, fewer data entry errors and more accurate and complete information across the entire lifecycle of a fleet’s equipment, according to the company. The new module provides more seamless collaboration between fleets and heavy-duty repair shops to schedule repair and maintenance activities; track service status; record service, parts replaced and labor; and create invoices for the service performed.
With TMT ServiceConnect, fleet operations managers are able to see the status of all equipment being worked on across service locations within the new module. TMT ServiceConnect also enables fleet maintenance shops to communicate directly with all service providers across their networks to schedule and approve repair work to be completed.
The optional TMT ServiceConnect module is expected to be available in the second quarter of 2019 from Trimble as an add-on to the TMT Fleet Maintenance software. The announcement was made at the 2019 TMC Annual Meeting.
