Volvo Trucks’ Certified Uptime process helps dealers, customers during COVID-19
Certified Uptime professionals in the Volvo Trucks North America dealer network are using their training, standard processes and facilities to support customers within the current restrictive conditions. Key to the process is the ASIST communication platform, developed by Decisiv for Volvo Trucks. ASIST enables remote communications and automates the documentation for each service event, keeping
Commercial vehicle service operations resilient during Coronavirus crisis
Data continues to show steady maintenance and repair activity among the trucking industry’s fleets and service providers, according to new reporting from Decisiv, Inc. Over the past eight weeks, an average of 63,300 service events have been managed on the SRM platform weekly, Decisiv says. Service activity on weekdays has continued to exceed 12,000 events
Tips for creating a clearer truck service picture using telematics
Analyzing truck data to improve your service operation is a lot like playing connect the dots. You have to draw the lines between hard-braking data and, potentially, tire or brake pad wear information. The challenge is that the picture isn’t always clear. Sometimes your line between data points descends down the data analysis rabbit hole
Avoid the trucking service communication breakdown
How you can help your service provider be more productive—and boost your bottom line in the process.
How the right data can help lower your truck service costs
Skyrocketing labor rates, an endless proliferation of fees and increasingly complex truck equipment and technology have sent truck service costs through the roof—and that’s without even counting the loss of revenue during downtime. Whether you’re held captive by contract maintenance, rubbing your head because of roadside service or looking for ways to leverage your home
Michelin introduces light maintenance program for trailers
Michelin Mechanical Care, a new program that outsources scheduled light mechanical maintenance for trailers, was introduced by the company’s Services Division at TMC 2020. Michelin Mechanical Care is powered by Decisiv’s Service Relationship Management (SRM) technology. Leveraging the Michelin Commercial Service Network, the offer coordinates trailer light mechanical service needs through a network of technicians who, according
Volvo Trucks turns on the electric LIGHTS project
Two years, $44.8 million and 16 partners came together in the Volvo Trucks North America LIGHTS project to bring not just the Volvo electric VNR to market, but a holistic electric truck strategy—from charging infrastructure to electric truck maintenance. Several presenters took the stage during the opening remarks, including: Martin Lundstedt, president and chief executive
Fleet profile: Texas-based Alan Ritchey is focused on delivering the best possible value to customers
Meeting customer requirements is nothing new for Alan Ritchey Inc. (ARI). While the Valley View, Texas-based family owned and operated carrier provides services in several government, industrial, agriculture, energy and transportation sectors from coast to coast, since it was founded in 1964 it has served as a contract mail hauler for the United States Postal Service (USPS).
What are your trucking data rights?
Data-driven solutions will soon predict when components on your trucks will fail based on your spec, duty cycle, application, driver behavior, service practices and more. These aren’t general predictions for all of the trucks on the road; they’re predictions tailored for you.
Improving your communication with dealer service locations to reduce downtime
As a fleet manager, you’ve probably asked your service provider dozens of questions already today, and the only answer more frustrating than the answer you didn’t want to hear is not hearing an answer at all.
