Analyzing service trends of aging trucks

Analyzing service trends of aging trucks

Whether you own and operate five trucks or five hundred trucks, visibility into the repair process and communication that allows you to understand the maintenance.

The average age of trucks has increased. While four to five years for the first life cycle was typically common pre-pandemic, a myriad of challenges have increased the average age of heavy-duty trucks, and we’re starting to see it in service data. Decisiv, a service relationship management platform provider, exclusively shared its Decisiv Service Transaction Activity Summary for the first quarter of this year. This is VMRS code level data that Decisiv processes—service work that actually happened at truck service centers across the country.

“The main areas that we noticed spikes and trends were around the frame-related operations as well as the exhaust operations,” Nick Pittinger, director of data services at Decisiv, noted as we talked through the latest data. “With regards to the frame, the reason that we found that interesting was there were spikes both in the quarter-over-quarter comparisons as well as the year-over-year changes for that particular system code.

“The second one that we found interesting was the 043 exhaust system code. For that one, we saw a decrease year over year of around 3,000 operations.”

The increasing age of trucks also poses challenges for service providers in managing their customer relationships. From the service dealer perspective, the truck owner base consists of both experienced truck owners who understand the operational costs and those who merely happen to own trucks without comprehensive knowledge of maintenance requirements. From a fleet manager perspective, whether you own and operate five trucks or five hundred trucks, visibility into the repair process and communication that allows you to understand the maintenance requirements can help alleviate uncertainties when it comes to unexpected repairs.

“Communication using Decisiv platform is key to that because you can be fully transparent with the customer so that when you give them an estimate, they can see what they get for that repair cost,” said Chip Mowrey, who has spent 38 years working in truck dealerships in a service capacity. “The other thing that’s a challenge is the technology of today’s vehicle. You’re trying to explain to someone that his estimate is $12,000 because his delta pressure sensor’s bad and he says, ‘I have one of those?'”

That’s just one example. Watch the video above to hear Pittinger’s analysis on the latest truck service trends and advice from Mowrey on how fleets can work with service providers to better understand service needs and get trucks back on the road as quickly as possible.

You May Also Like

The hidden threats to light-duty gasoline engine life, performance

How engine deposits impact gas engines, and what you can do about it.


The temperature inside a combustion chamber of a gasoline engine is anywhere from 265° and 475°. If you think that's hot, that's actually a lower temperature thanks to the cooling system and lubrication system. That's right, even engine oil plays a role in dissipating heat within the engine. Yet, there are forces working against those systems to increase engine temperatures and reduce life and engine performance.

Go inside the Kenworth SuperTruck 2

We detail the specs and technology of the Bullet Train-inspired truck and talk through the equipment that could make it to production.

How autonomous trucks could change fleet operations

The production-ready Volvo VNL Autonomous truck begins to highlight the fleet operational changes to come.

What’s new with the International Trucks eMV electric medium-duty truck

The more truck technology changes and grows, so too does tried-and-true spec’ing and application knowledge.

Focus on EPA GHG Phase 3 emissions regulations

This isn’t just another round of stricter diesel engine emissions.

Other Posts
Navigating fluid options to raise efficiency and reduce downtime

ICE technology is changing, and Valvoline and Cummins say oil plays an important role in your fleet’s efficiency and uptime.

Nexiq integrates Mitchell 1’s Repair-Connect into eTechnician

Users can access diagnostic information, along with testing and repair procedures for commercial truck fault codes, under one subscription.

How to avoid engine overheating

Here are the top four reasons why engines overheat, and how you can steer clear of them on your next trip, courtesy of Bar’s Leaks.

NACFE: small depots are ready to scale electrification

Dipping your toes into electrification is one thing, leaping into running 15+ BEVs is another. Though NACFE says for many, the time is right.