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The four ‘C’s of successful truck equipment warranty claims

Jason Morgan is the editor of Fleet Equipment. He has more than 14 years of B2B journalism experience covering the likes of trucking and construction equipment, real estate, movies and craft beer industries.

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The more information you can provide to your warranty provider surrounding a claim, the better chance you have of it being accepted. You may have heard about the three Cs of warranty claims: Cause, Correction and Complaint. But Dave Walters, senior solutions engineer for Trimble Transportation, likes to talk about a fourth C: Comments.

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“A story about what occurred and why it occurred can be critical information when you file a claim,” he said.

But how do you keep all the information together and clearly present it in your claim? I connected with Walters and Renaldo Adler, industry principal of TMT with Trimble Transportation, to talk about best practices for gathering equipment data before a warranty situation even happens and how to navigate different warranties from different OEMs and suppliers. Watch the video above for all of the insight.

I guarantee you’ll like hearing more from Trimble

And that’s a warranty you can depend on. Click below for a conversation with Walters and Adler about how to improve your truck service process and get them back on the road faster.

No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world.

Bookmark the Fleet Equipment Unscripted page to catch all of our Unscripted episodes, and subscribe to our newsletter by clicking here to have the latest news and in-depth trucking stories delivered straight to your inbox.

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