From hands-on training to video-based learning: Keeping truck technicians trained

From hands-on training to video-based learning: Keeping truck technicians trained

Hendrickson’s service philosophy on how to teach the next generation of technicians.

Sponsored by Hendrickson

The combination of a global pandemic and rapidly evolving truck and trailer equipment and technology forced changes in every trucking industry segment, including technician training. All that while the industry was already facing a technician shortage. Through it all, keeping trucks and trailers in safe and productive working order was key to survival as average lifecycles lengthened. Tough times called for innovative solutions.

One of the most notable advancements in addressing the educational needs of the workforce was the adoption of virtual training platforms. These platforms have emerged as a valuable tool, offering a flexible and accessible avenue for technicians to stay updated with the latest technological advancements and repair techniques.

The Hendrickson Service Academy, for example, offered comprehensive online courses designed to equip technicians with the knowledge required to service complex fleet equipment safely and efficiently. Launched in 2017, the Hendrickson Service Academy was instrumental in offering targeted, up-to-date training materials that guide technicians through proper maintenance and repair processes.

The lessons learned, both with technicians learning through online portals and fleets leveraging online learning management systems to organize and inform their training efforts, continue to thrive as more in-person training becomes available.

“In-person, hands-on training is still the number one way to train, but resources are limited. We can only get to so many every year. It’s imperative that we do have an up-to-date program,” noted Rence Oliphant, vice president of global sales, Hendrickson. “The Hendrickson Service Academy makes it very easy for technicians to get quick training on the service issues that are relevant to them. It’s like a YouTube video where you can learn how to fix a Hendrickson product in about three to five minutes and watch the service process to make sure the fix is done correctly and safely.”

The Hendrickson Service Academy was partly fueled by the recognition of the risks associated with the dissemination of incorrect maintenance procedures through unofficial channels, such as video sharing platforms. By delivering accurate, safe repair, and maintenance instructions through video tutorials and downloadable technical literature, the academy ensures that technicians can quickly find and apply the information they need.

In addition to serving technicians, the Hendrickson Service Academy has expanded its offerings to include specialized training for dealer salespeople. This expansion aims to deepen their understanding of the latest suspension components and technologies, enhancing their ability to advise customers on the most suitable products for their needs, including truck suspensions, steer axles, trailer products, and other components.

The Hendrickson Service Academy also offers tests and certifications upon course completion, allowing fleet managers the ability to integrate Hendrickson Service Academy courses into their training programs. Visit the Hendrickson Service Academy website or more details or talk to your Hendrickson representative.

You May Also Like

The Future of Trailer Telematics: Going Beyond Track & Trace

The Benefits of Integrating Trailer Telematics with Fleet Management Systems

The transportation industry is rapidly evolving to meet the demands of businesses and consumers in today’s fast-paced world. Where analytics give fleet managers more valuable insights into their fleets, advanced telematics offer a deeper look at nearly every facet of every trailer. When this powerful data collection is combined with thoughtful analysis, you get straightforward, actionable insights that can give you the power to make much more informed decisions. 

Dana Products, Education, and Programs Offer Optimized Uptime

At Dana, we do a lot more than manufacture high-quality replacement products to Original Equipment standards. Through the expertise of the Dana Training Academy team, we work to ensure you have the knowledge and training you need to properly install and service our products for longer life and maximum performance, with the ultimate goal of

The ever-improving truck parts availability, efficiency relationship

Right part, right place, right time moves toward 24/7 availability.

Improve your aftertreatment diagnostics today

DPF Regens Performing regens, whether passive or forced, is necessary as they help to remove the soot buildup, prevent filter blockage, and increase the longevity of the DPF. By removing the accumulated soot, regens can help create a well-maintained DPF that lasts longer and avoids the hefty costs of replacing it. Passive Regens A passive

What your heavy-duty truck filters could be telling you

Understanding filtration can help you avoid larger maintenance down the road.

WIX-logo

Other Posts

Range Energy receives $23.5M in new financing for electric trailers

This recent funding follows the company’s $8M seed round from November 2022, bringing total funding to $31.5M.

Range-energy-trailer
SmithCo adds Arizona, Minnesota dealer network members

Adding the new dealers now makes SmithCo side dump trailers available in Arizona, Minnesota and Wisconsin.

smithco-30-year-logo
XL Specialized names Canadian sales manager

Richard Minotti is going to step into the role, through which the company aims to broaden its reach into the Canadian market.

Richard-Minotti-Headshot-XL-Specialized-trailers
One Nexus Group acquires Commercial Truck Training

One Nexus says it can now offer three services rather than two: fleet management training, sales training, and recruitment/hiring support.

pretrip-truck-inspection-generic-1400