Aljex Software Inc. introduced Event Manager, a communications tool that enables brokers and dispatchers to resolve open questions and unsettled issues with any shipment. Aljex Software is a provider of transportation management systems for brokers, carriers and other transportation providers.

Event Manager allows users to flag shipments or loads so that they stand out on a dispatch screen until outstanding issues are resolved. When a flag is created for a shipment in Aljex using Event Manager, the reason for the flag is entered along with contact information, and email addresses are pulled in automatically or added for everyone involved. That can be the dispatcher, shipper, consignee, driver, agent representative, etc.

When the event is saved, all those people are sent an email notifying them of the issue. As a result everyone knows the issue exists. Not only that, but until the event is cleared by an authorized user in Aljex, any time that shipment is accessed within the system the event screen pops up. Once someone updates the content of the event, notifications are sent to all users that are part of the event.

“The active communication of Event Manager puts everyone involved in a load or shipment issue on the same page. They are all aware of a problem or special requirement, what question needs to be answered, what preparation needs to be made,” said Tom Heine, Aljex chief executive officer. “It’s the kind of upgrade that we make in response to customer requests and ideas, and since Aljex is hosted on the Internet, Event Manager can be provided for any Aljex customer who wants to take advantage of it.”