“Great Dane has chosen Decisiv as a technology partner to enable system connectivity and complete visibility around service events,” said Dave Durand, vice president of aftermarket at Great Dane. “As part of our AdvantEdge Aftermarket Parts and Service program, this platform will dramatically improve how our nationwide service, repair and maintenance network communicates and collaborates.”
Great Dane and Decisiv are working closely to deliver a consistent and transparent approach to service by providing greater visibility and access to real-time data. The companies say this will allow users to effectively manage their assets, improve uptime and ensure reliable network-wide service delivery, which will ultimately reduce the overall cost of ownership.
“The customer experience is paramount to Great Dane,” Durand said. “Offering a systematic and streamlined solution to our service network will enable a better service experience from estimate to invoice, leading to increased uptime for our customers and enhanced sales effectiveness across the entire Great Dane network.”