Decisiv adds SRM Sentinel Managed Care to TICO Edge

Decisiv adds SRM Sentinel Managed Care to TICO Edge

According to Decisiv, the new addition to the service management platform lets customers to proactively meet service needs and improve uptime.

Decisiv Inc., a provider of Service Relationship Management (SRM) solutions, announced at the TMC 2024 Annual Meeting, that its Decisiv SRM Sentinel Managed Care application has been added to the TICO Edge platform. Decisiv says the addition of SRM Sentinel allows the manufacturer’s dealer network, customers and the TICO Uptime Center to collaborate in real-time for service and repairs.

“SRM Sentinel builds on the service management foundation we established with TICO Edge to enable more proactive maintenance and repairs across the entire lifecycle of an asset,” said Dick Hyatt, president and chief executive officer. “The result will be better asset performance and improved availability for TICO customers. A better customer experience also leads to more repeat business and higher levels of revenue for their dealers.”

The SRM Sentinel application, according to Decisiv, allows TICO dealers and customers to plan and manage the entire asset service lifecycle process more proactively. Decisiv says the features of SRM Sentinel include service event initiation and management, from capturing alerts, to scheduling service, to improving coordination and communication. The company adds the application also provides unique depot grouping, upcoming maintenance and custom alerts capabilities.

“With Decisiv SRM Sentinel incorporated in TICO Edge, our dealers will have the ability to proactively manage upcoming service needs for their customers’ assets and improve uptime,” said David Hough, senior director of product support and aftermarket at TICO. “The capabilities of Decisiv’s Managed Care application will elevate the support we can offer for our terminal tractors to a higher level.”

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