Toll management service company Bestpass Inc. has launched two new departments: A dedicated Owner-Operator Customer Service team and a Fulfillment Center, to provide more efficient and cost-effective service to its customer base.

According to Bestpass, the Owner-Operator Customer Service team will streamline the entire owner-operator experience, from signing up to ongoing support, by combining staff who previously worked on the sales, customer service and finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.

Bestpass says it created its new Fulfillment Center to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients. The Fulfillment Center will focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including the strategic deployment plans that Bestpass develops for its fleet customers.

“As we aggressively grow, adding owner-operators, mega-fleets and everything in between, we want to make sure that we adapt our organizational model to continue to provide the best possible service, whether it is in the cab on the road or in the back office,” said John Andrews, president and chief executive officer of Bestpass. “Both of these new departments will give us more flexibility in meeting the needs of our customers, which will in turn save them even more time and money on their toll.”