Mack Trucks has announced the Mack ASIST mobile app, which the company says will allow customers to manage service and unplanned events from wherever they are. Mack ASIST is a cloud-based service relationship management tool that keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
“The app works the same way the Mack ASIST web application works, but brings flexibility and mobility to our customers,” said David Pardue, Mack’s vice president of connected vehicle and uptime services.
Fleet managers can have access to GuardDog Connect cases, initiate requests to the Mack Uptime Center, and communicate with Mack dealers through the ASIST app, which will be free of charge.
