Robert Bosch LLC announced that it is backing its recently introduced KTS 340 diagnostic tool with a 10-year limited warranty on parts and labor. The KTS 340 is an advanced diagnostic and service tool, introduced in mid-2010, designed specifically for use in the North American automotive service market. It is available throughout North America.
“This warranty far exceeds anything else offered in the aftermarket,” said Ruediger Hirschmann, KTS product manager for Bosch Diagnostic Business Unit. “Most equipment manufacturers offer only a one-year warranty, with an additional year possible in certain instances. This 10-year warranty on the Bosch KTS 340 covers all components except normal wear or replacement items, like back-up batteries, which are inexpensive and readily available from retailers everywhere. All the shop owner needs to do to maintain the warranty coverage is to continue his subscription to ESI[tronic] database updates and not physically damage or abuse the tool. Otherwise, the warranty covers all parts and labor.”
According to the company, should a problem occur while the tool is under warranty, the shop owner or technician need only call a special KTS 340 toll-free support number. A specialist from Bosch Diagnostics Business Unit will discuss the problem and determine the best solution to resolve the problem quickly.
If the Bosch specialist determines that a hardware problem exists and cannot be resolved with software modifications, a complete replacement KTS diagnostic tool will be shipped directly to the repair shop within one business day, the company added.
“The KTS 340, supported by our extraordinary 10-year parts and service warranty, is tangible evidence of our intention to fully support our repair shop partners in a comprehensive program of product and support we refer to as ‘Parts & Bytes,’” Hirschmann said.
