How service keeps rolling through the changes
While many of our country’s businesses either shut down or saw business slow significantly this spring due to the COVID-19 pandemic, one area of the economy that has had to stay resilient is truck service. To borrow from the famous motto of the United States Postal Service, neither rain nor snow nor pandemic can keep
PACCAR Parts opens new parts distribution center in Las Vegas
PACCAR Parts announced the opening of a new 250,000-sq-ft parts distribution center (PDC) in Las Vegas. The facility, which includes a 20,000 sq-ft small parts mezzanine, became operational in May and has increased parts availability and uptime to dealers and customers. This PDC serves 95 Kenworth, Peterbilt and TRP locations in the Southwest United States
Wrench mobile vehicle maintenance service to offer full contactless service
Wrench is now offering its full contactless services to fleets. Wrench will provide a disinfecting service, which involves a technician who will wipe down high-touch areas, including door handles, consoles, steering wheels, and more with a CDC-approved disinfectant. In addition, the company says it will provide an automated on-site diagnostics service within 24 hours of
How electrical system reliability impacts aftertreatment performance
Proper maintenance leads to long battery life and less downtime.
Understanding and improving your truck fleet health
Fleet health means understanding how fault codes interact with each other, what that means and what you should do about it to ensure your trucks can work productively. Connected remote diagnostics allows you to take a bird’s eye view of your overall fleet health and then dive into the troubled trucks, getting them into a
The four ‘C’s of successful truck equipment warranty claims
The more information you can provide to your warranty provider surrounding a claim, the better chance you have of it being accepted. You may have heard about the three Cs of warranty claims: Cause, Correction and Complaint. But Dave Walters, senior solutions engineer for Trimble Transportation, likes to talk about a fourth C: Comments. “A
Diagnostic complexity keeps growing
Trucks have become increasingly complex over the last few years. Generations of mechanics were once able to easily adapt to changes in truck technology over the span of a career. In some ways, servicing engines became easier as new production advancements appeared. For instance, when did any of us last adjust the connecting rod shims
Volvo Trucks’ Certified Uptime process helps dealers, customers during COVID-19
Certified Uptime professionals in the Volvo Trucks North America dealer network are using their training, standard processes and facilities to support customers within the current restrictive conditions. Key to the process is the ASIST communication platform, developed by Decisiv for Volvo Trucks. ASIST enables remote communications and automates the documentation for each service event, keeping
Bendix offers tips for upkeep, maintenance of truck steering gears
With the continued integration of more technologies into automated commercial vehicle safety systems, steering gear maintenance is an often neglected, yet key element in the effective operation of advanced driver assistance systems (ADAS). This installment of the Bendix Tech Tips series focuses on inspection, maintenance, and installation of steering gears, which provide hydraulic power assist
Phillips Industries opens virtual training modules for scheduling
Phillips Industries is opening scheduling for multiple virtual training modules covering product, installation and maintenance information and procedures to users of its electrical and air brake system components, and EZTrac GPS tracking products. Because of current COVID-19 restrictions on travel and many face-to-face customer support interactions, Phillips has deployed a series of training modules to
Daimler Trucks launches Excelerator for online parts ordering
Daimler Trucks North America LLC (DTNA) has launched Excelerator, its next-generation e-commerce platform to streamline the parts ordering process. With input from over 40 dealer partners to its design, DTNA says Excelerator delivers an easy-to-use solution to succeed Pinnacle Truck Parts as DTNA’s one-stop parts ordering platform. Excelerator is the next step in DTNA’s digital
Daimler Trucks’s Stefan Kurschner builds upon its supply chain foundation with ExceleratorParts.com
Editor’s Note: We built an interactive journey through the Daimler Trucks North America aftermarket story. Click the image above to start reading and navigate the story by clicking the “Next Page,” but feel free to take some time to watch the videos, listen to the podcast excerpt and enjoy the ride. If you get lost
