General Motors Customer Care and Aftersales has introduced the ACDelco National Fleet Parts Program (NFPP), an initiative designed to provide qualified fleet owners with access to resources and tools to simplify their service workflow.
The new program replaces the Fleet Parts Purchase Program, which was discontinued in August 2019.
The NFPP enables qualified fleet owners to streamline their vehicle service and parts purchases through tools, reports and insights, which are available electronically at all times, the company says. Fleets will receive one monthly electronic statement for all service and parts purchases and will be able to search, review, download and print statements and invoices 24/7 through a website.
Additional NFPP features include the GM Fleet Consolidated Billing Portal, which offers users on-demand access to invoices, NFPP sales transaction reporting and NFPP fleet account credit processing (cores, warranty, returns). Fleets will also be able to customize monthly statements broken down by region, department, division, operating unit and more.
The program also provides qualified fleet owners with access to the ACDelco Connection online catalog and ordering system, where users will be able to keep track of in-stock inventory at their ACDelco distributor, find illustrated, electronic parts catalogs and connect with the support team, the company says. Additionally, training available through the My GM Partner Perks program can help improve fleet service with self-study training, web-based training, seminars and other training courses, the company adds.
