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Great Dane recently hosted its seventh Aftermarket Parts and Service Conference (APSC) May 2-5, 2018, in Atlanta, Georgia. At the event, Great Dane announced the winners of its annual Aftermarket Parts and Service Awards. These awards recognize Great Dane branches, dealers and supplier partners for performance excellence in several categories, including safety, customer support, sales achievement and AdvantEdge, which is Great Dane’s national aftermarket parts and service program. The company also recognized three people with lifetime achievement awards: David Sawyer, parts manager for TSR, LLC; Art Hobbs, Great Dane’s branch service operations manager; and Dave Durand, Great Dane’s vice president of aftermarket.
Several new programs were also launched at the conference, including the company’s elite, private label parts brand Great Dane Select Parts; a comprehensive online learning management system (LMS) for Great Dane employees to learn new skills in many different areas; Great Dane’s ASE-accredited service technician training program; and the company’s new Service Relationship Management (SRM) platform, ServiceTrak, which provides system connectivity and complete visibility around service events. Great Dane partnered with Decisiv Inc. to build ServiceTrak, and Dick Hyatt, Decisiv’s president and chief executive officer also spoke at the conference, providing attendees with an in-depth look at the platform.