Peterbilt Motors Co. announced it achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2011 Heavy-Duty Truck Customer Satisfaction Study in the vocational truck segment.
“Peterbilt’s vocational vehicles consistently exceed customer expectations in a wide variety of configurations and applications. We are extremely proud that our superior level of customer satisfaction is reflected in the J.D. Power and Associates 2011 study as customers rated Peterbilt’s vocational vehicles as the greatest in the industry,” said Bill Jackson, Peterbilt general manager and PACCAR vice president. “This recognition represents the dedication of the entire Peterbilt organization – from our superior dealer network, which provides exceptional customer service, to our employees across North America who are committed to designing, manufacturing and supporting the highest quality product available in the marketplace today.”
In the study, J.D. Power and Associates reported, “Peterbilt ranks highest and performs particularly well in the engine and cost of operation factors.” The study is based on interviews with more than 1,651 owner/operators and fleet managers of 1-year-old trucks. The study analyzes customer satisfaction in six key areas: engine; transmission; ride/handling/braking/; cab/body; cost of operation; and warranty.
Vocational Model 367 & Model 365
According to the truck maker, the Peterbilt Class 8 vocational lineup includes the Model 367 and Model 365, designed to withstand the rigors of daily severe service markets in construction, dump, mixer, logging and other vocational applications.
The foundation of Peterbilt’s vocational vehicles is the durable and lightweight all-aluminum cab with lap seam construction and bulkhead doors for toughness and corrosion resistance. Peterbilt’s Model 367 and Model 365 are available with the PACCAR MX engine, which provides customers industry-leading quality, exceptional reliability and proven performance. The MX engine combines maximum power and outstanding fuel efficiency for low cost of operation and high resale value, the company noted.
The Model 367 and Model 365 are also available with Peterbilt’s SmartNav system, which the company said provides truck-specific navigation, telematics, an integrated audio system with iPod capabilities, plus vehicle data monitoring in a 7-in. touch screen that is integrated seamlessly into the dash.
Peterbilt’s vocational product line includes set-forward and set-back axle configurations to optimize maneuverability in tight working conditions, while Peterbilt’s proprietary suspensions improve ride and handling to increase driver comfort and productivity. A 90-degree hood opening enhances serviceability by providing easy access to key service points, while a multiplex electrical system reduces downtime with clearly numbered, color-coded wiring, the company noted.
Peterbilt’s vocational interior is durable and easy to clean, yet surrounds the driver in a comfortable, productive work environment. The interior features a dash that reduces glare and shows less scratches and scuffs. Power controls for door locks and power windows are conveniently located in the door panel. Robust pod headlamps feature halogen reflector technology for exceptional nighttime visibility and longer bulb life, Peterbilt added.
The Models 367 and 365 are available in a day cab configuration, or with a selection of detachable Unibilt sleepers.
