Truck service trends: Are predictable service, repair costs on the horizon?

Truck service trends: Are predictable service, repair costs on the horizon?

And does the increase in automated manual transmission service continue? Find out!

It’s one thing to look at a set of truck service data and suss out the trends, but it’s another to come back after another three or four months to step back and look at the big truck service trend picture. Were your assumptions about where those trends would go correct?

That’s why I welcomed back Nick Pittinger, director of data services, Decisiv, who returned with another exclusive set of truck service data to parse through. Last time, Pittinger highlighted the impact of aging trucks in fleet operations and the fact that more automated manual transmissions (AMTs) are hitting truck shops than last year. This time around, a key observation for truck service events in the second quarter of 2023 was the stabilization of service activities within trucks, with only a marginal 0.2% decrease in transactions compared to the first quarter. Pittinger noted that this data indicates a more predictable pattern emerging in the sector.

Another notable trend was highlighted in service activities related to air conditioning and heating systems, which surged by 65%. “Fleets want to get their AC systems prepped for the summer before it gets hot. They don’t want trucks breaking down on the roads and exacerbating heat,” Pittinger noted. Conversely, a few systems saw a decline in service demand. The charging system services decreased by 13%, and steering services fell by 6%.

As for the aforementioned question of AMT service–is it continuing to grow?–and the potential for a return to a more predictable cycle of service and repair costs, watch the video for all of Pittinger’s insight.

Even more exclusive truck service data

Check out our previous conversations with Decisiv’s Pittinger for even more truck service trend insight.

Read the full Q2 2023 Decisiv Commercial Vehicle Service Analysis Report

Click here to head over to the Decisiv Marketplace website to download the full report.


No script? No plan? No problem. Welcome to Fleet Equipment Unscripted—the video interview series that connects you with the greatest minds in the heavy-duty trucking world. Fleet Equipment Unscripted is sponsored by Hendrickson.

You May Also Like

Like a ticking clock: How data can help get truck warranty claims filled out on time

In order to have a warranty claim successfully processed, there has to be a paper trail, and it has to be ironclad.


A truck’s warranty is like a ticking clock. If a part is going to have a fault, you’d much rather it reveal itself on day 80 of a 90-day warranty than on day 95. 

And when you do have to submit a claim, that’s complicated too, because you have to do everything right. The standard of proof is very high for a truck company to accept a warranty claim—if anything is missing or any reason is given to doubt the claim, it will not be successful. There needs to be documentation. In order to have a warranty claim successfully processed, there has to be a paper trail, and it has to be ironclad.

What it means when heavy-duty trucks are also ‘Virtual Vehicles’

Integrated real-time data aims to enhance heavy-duty trucking fleet efficiency, safety and productivity.

Walking the Heavy Duty Aftermarket Week show floor

This year’s HDAW definitely lived up to this year’s theme—”Fully Equipped”.

Peterbilt SuperTruck 2 takes center stage at CES

The OEM tells us how they exceeded DOE freight efficiency expectations.

Why Drivewyze is making trucking safety free for all

Bringing safety related information to every trucking fleet could make all the difference.


Other Posts

Hexagon Agility expands CNG fuel system manufacturing plant

The company says a green future for trucking is close, and what’s coming next could put fears over a lack of CNG power to bed.

Clearing congestion: Geotab ITS launches interactive traffic insights

As online orders rise, traffic backups follow. Geotab is now aiming to clear congestion by optimizing last mile delivery.

Navigating diesel engine oil usage uncertainties

The importance of tracking miles, monitoring oil levels and keeping accurate service records.

Deploy! Here’s what makes a successful EV transition

Rolling electric vehicles into your fleet operation is only the beginning of the zero-emissions transition.