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Velociti Inc. expanded its VeloCare technology maintenance program to add operational support, customization and visibility to help improve uptime and enhance the user experience. VeloCare, which has served as a technology monitoring and repair service since 2013, is now offering:
- Added programs around operational support, such as enterprise desk services, inventory management, a tech support call center, expanded field services and Velogic add-ons;
- A contract and subscription management app; and
- A “build your own bundle” solution that allows users to select the options that fit their business structure and support their technology maintenance and operational needs.
The new VeloCare programs provide a flat, monthly subscription along with program and project management, customer service and an enhanced level of quality control, the company noted. Users can select the programs that best meet their needs according to the company.
VeloCare’s technology health monitoring provides proactive, system-health monitoring of systems 24/7 to ensure technology is always up-and-running. VeloCare maximizes technology uptime and allows users to avoid fluctuating costs while also reducing technology management costs, enabling in-house resources to focus on core responsibilities.
The Enterprise Desk Services is supplemental administrative support to any user interface or software program, giving users access to outsourced, expert help that suits their schedule. Users also receive access to professional program management, a train-the-trainer program and dedicated support for remote device service calls for initial device diagnosis.
When onsite technician support is needed, VeloCare offers Field Service technicians who can support hardware devices, including installs, removals, upgrades and repairs. VeloCare has technicians who can meet assets wherever they are and whatever the service. That includes centralized inventory management, RMA processing, shipping and staging. The new programs also include around-the-clock Tech Support Call Center, providing remote access to a representative who can provide answers on device use or trouble-shoot equipment.