As a provider of fleet maintenance services, Master Fleet requires a unified source of information to ensure the lowest costs and least amount of downtime for its customers.
“Most important are database and reporting capabilities that enable us to achieve cost savings for our customers by establishing, tracking and reporting on key performance indicators,” says Master Fleet President, Tom Anderson. “With a single database, accessible from any location, we have access to customer and equipment details, the ability to manage and plan maintenance, track warranty claims and generate reports on costs and vehicle lifecycles.”
To achieve those objectives, Master Fleet uses the TMT Service Center solution from Trimble (formerly TMW Systems) to manage maintenance and repairs for customers at its Green Bay, Milwaukee and Fort Worth, Texas facilities. The company’s breakdown team also uses the software to provide roadside assistance through a nationwide network of vendors.
TMT Service Center establishes standards for PM and tire programs, repair activities, parts management, shop scheduling, and warranty claims. The software helps improve service center and technician productivity and reduces administrative expenses.
The software also provides key performance data, including detailed and customized cost and vehicle lifecycle reports. Using the Vehicle Maintenance Reporting Standards (VMRS) coding convention integrated with TMT Service Center, Master Fleet can generate reports on costs for various systems and components, and drill down into reasons for repairs, parts usage and labor to analyze trends and make more informed maintenance, budget, operations and equipment choices.
“Depending on their operation and how many best practices are implemented, the cost savings for customers ranges from 5% to 30%,” Anderson says. “With the reporting capabilities and key performance indicators that are established and tracked with TMT Service Center software, we can lower maintenance costs, reduce breakdowns and make improvements in driver and equipment utilization.”
