Mack Certified Uptime Dealers are creating new procedures to help ensure the safety of employees and customers requiring service and support during COVID-19.
Vision Truck Group, based in Cambridge, Ontario, Canada, and TranSource, in Colfax, North Carolina, are two such dealers, Mack says. Along with social distancing, workplace and vehicle disinfection, staggered work shifts, adjusted break and lunchtimes, usages of mask, gloves and disinfectants and hand sanitizer, Vision Truck Group moved to a paperless operation.
No paper is passed throughout the site. Rather, teams communicate via Mack ASIST. Vision sites also feature motion-activated lighting, faucets, toilets, hand dryers, water fountains and doors.
TranSource also has made changes as a result of the COVID-19 situation, offering pickup and delivery services to assist customers who are working with reduced staff. TranSource is also increasing training for its staff at this time and making sure any customers with vehicles affected by open campaigns or recalls are contacted to make sure their vehicle is addressed.
Also to assist during COVID-19, Mack recently launched info.macktrucks.com/thankyou, an online resource offering useful information from government agencies and other sources, to help trucking companies and dealers.
