Peterbilt Motors Co. will have deployed 200 of its patented ARTech augmented reality tools to dealer locations by March 31, 2022. A proprietary software designed to innovate dealer service and improve customer uptime, ARTech utilizes three-dimensional and augmented reality views of chassis-specific Peterbilt trucks, along with existing service systems like PACCAR Solutions Service Management to help dealer service technicians quickly visualize major truck systems and instantly access related technical documentation and diagrams via an Apple iPad, the company says.
Augmented reality, its related software, hardware and architecture is well-positioned to fill the void between the technical data from engineers and the service technicians that need the data to troubleshoot and perform repairs. It also allows the technician to explore and understand the objects in the most efficient way for them, Peterbilt says.
Peterbilt worked with a team of talented analysts, visionaries, designers, developers and architects to create the technology, which was then tested at select Peterbilt dealerships.
