Bestpass creates two new departments

Bestpass creates two new departments

Toll management service company Bestpass Inc. has launched two new departments: A dedicated Owner-Operator Customer Service team and a Fulfillment Center, to provide more efficient and cost-effective service to its customer base.

According to Bestpass, the Owner-Operator Customer Service team will streamline the entire owner-operator experience, from signing up to ongoing support, by combining staff who previously worked on the sales, customer service and finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.

Bestpass says it created its new Fulfillment Center to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients. The Fulfillment Center will focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including the strategic deployment plans that Bestpass develops for its fleet customers.

“As we aggressively grow, adding owner-operators, mega-fleets and everything in between, we want to make sure that we adapt our organizational model to continue to provide the best possible service, whether it is in the cab on the road or in the back office,” said John Andrews, president and chief executive officer of Bestpass. “Both of these new departments will give us more flexibility in meeting the needs of our customers, which will in turn save them even more time and money on their toll.”

 

You May Also Like

Hexagon Agility, Brudeli announce CNG/RNG system integration with PowerHybrid technology

The setup enables the powertrain to switch between hybrid modes, providing flexibility for fleets to operate with different energy options.

Hexagon Agility and Brudeli Green Mobility announced a collaboration integrating Hexagon Agility’s CNG/RNG systems with Brudeli's plug-in PowerHybrid technology.

Brudeli says its PowerHybrid allows long-haul trucks to operate up to 80% electric energy, utilizing a dual electric motor system. The setup enables the powertrain to effortlessly switch between serial and parallel hybrid modes, allowing the truck to operate in the most efficient mode as vehicle speed, load, driving patterns, and battery charge level vary.

Ford to provide charging infrastructure for city of Dallas

As part of the agreement, Dallas will install Ford Pro chargers at city worksites and use Ford Pro smart charging software.

Accelera showcases new technology at ACT Expo

“We now have over 1.5 billion miles in the field on our e-mobility products,” Amy Davis, president of Accelera, said.

ACT Expo 2024 kicks off

Day one keynote speeches came from executives at Volvo, Tesla, and more.

Noregon TripVision now covers medium-duty vehicles

According to Noregon, the update brings TripVision’s remote diagnostics to medium-duty brands including Ford, GM, Sprinter, Isuzu and Hino.

Other Posts

Advanced safety technologies: A tool in driver acceptance

As ADAS technology continues to advance, driver education on vehicle safety technologies becomes ever more critical.

Stoughton, Electrans announce Auto Connect compatibility

The companies say the system can connect truck and trailer air, 7-way electrical, communication, camera and sensor lines, all in 7 seconds.

Stoughton-auto-connect-coupler-trailer
Penske’s Catalyst AI compares fleets in real time

Penske aims to improve the time consuming practice of manually planning fleet decision off of annual forecasting and benchmark reports.

Penske-Catalyst-AI-Truck
Grote, Star Safety Tech appoint regional sales manager

Hochapfel has 18+ years of safety tech expertise, which is expected to help build and fortify client relationships.

Gunther-Hochapfel-hired-by-grote-industries