Fullbay, TMC release State of Heavy-Duty Repair report
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Fullbay, TMC release State of Heavy-Duty Repair report


David Sickels is the Senior Editor of Fleet Equipment. He has a history of working in the media, marketing and automotive industries in both print and online.

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Fullbay says the report reveals insights and trends in the commercial vehicle repair industry, including demographics, average revenue, the impact of COVID-19 and more.

“This report gives repair shops great insight and benchmarks to compare against their own business,” said Jacob Findlay, chief executive officer and co-founder of Fullbay. “Our unique blend of qualitative and quantitative data, along with a focus solely on the maintenance of heavy equipment and commercial vehicles, means it’s a true apples to apples comparison.”

The report’s findings are based on a combination of survey and shop management data. A selection of 250 repair shops using the Fullbay platform for 12 continuous months provided shop-level data, while the survey consisted of responses from more than 340 Fullbay users and non-users. Both the survey and usage data was collected during 2020.


A few of the key findings from the report included an average gross revenue per shop of between $500,000 to $2 million per year. Additionally, while 54% of respondents indicated that COVID-19 resulted in a decrease in revenue, 43% reported no change or an increase.

The heavy-duty repair space also indicated its top three challenges as hiring technicians, inefficiencies in repairs and properly managing inventory.

In addition to the industry data, the premium version of the report — available to TMC members — includes recommended practices from both TMC and Fullbay.

RELATED: Hear more from Fullbay’s Jacob Findlay from his talk at last month’s Heavy Duty Aftermarket Week.

Fleet Equipment Magazine