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Mack OTA updates now standard with driver download activation

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David Sickels is the Associate Editor of Tire Review and Fleet Equipment magazines. He has a history of working in the media, marketing and automotive industries in both print and online.

Mack Trucks‘ driver-activated Mack Over The Air (OTA) updates feature is now standard on the Mack Anthem, Pinnacle and Granite models, the company announced.

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The driver download activation feature is factory-equipped on models built beginning Nov. 30 at Lehigh Valley Operations, in Macungie, Pennsylvania. Software retrofits for 2019 model year and later Anthem, Pinnacle and Granite models also are available.

This service is free for the first two years of ownership and can be extended by subscription after that time period.

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Mack OTAOTA offers customers the ability to implement software updates and vehicle parameter settings remotely through Mack GuardDog Connect, Mack’s fully integrated telematics platform. Driver-activated updates eliminate the need for coordination phone calls with Mack OneCall agents, and the company says updates are completed in less than 13 minutes.

Mack says its OneCall agents remain available 24/7 to assist whenever needed for scheduling and activating updates, and multiple vehicles can simultaneously receive the updates.

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The driver-activated feature can be retrofitted on Mack model year 2019 and newer vehicles through Mack Premium Tech Tool, a Windows-based application designed to test, calibrate and program engine parameters.
Through OTA, Mack customers can also set an extensive list of vehicle parameters such as maximum road speed, multiple idle shutdown parameters and kits, as well as parameters that control the Mack mDrive automated manual transmission.

The system also enables Mack-initiated software updates used to continuously enhance product performance to be downloaded and installed at the customer’s convenience. OTA parameter changes also are available for previously purchased vehicles with Mack EPA 2017 engines, the company says.

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