Earlier this year, Peterbilt launched the Platinum Service Center Program, which now includes 132 dealerships that have passed the certification process. In order to attain Platinum Service Center status, the company says, dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain exceptional parts availability.
Peterbilt dealerships are also evaluated on their availability of mobile service vehicles, which enhances customer satisfaction by getting trucks back to work quicker than ever before. Peterbilt dealers say mobile service is critical to their customers. Peterbilt Platinum Service Centers have the PSC emblem displayed next to their name on the Peterbilt.com Dealer Locater.