Remote Diagnostics, Volvo Trucks’ diagnostic and repair planning service, was named Best Telematics Service or Solution for Commercial Vehicles by a panel of industry judges at the 10th annual Telematics Update Awards. Remote Diagnostics is offered as a standard feature on all Volvo-powered Volvo trucks in North America.
Volvo Remote Diagnostics monitors a set of critical fault codes and delivers detailed information about the severity of the issue in real-time. The solution, according to the OEM, reduces average diagnostic time at a service location by 71% and lowers the average time of repair by 25%. Remote Diagnostics also helps improve parts availability and provides technicians with easy-to-read repair instructions before a truck arrives for service.
“It’s a tremendous honor to receive the premier telematics award for commercial vehicles,” said Conal Deedy, Volvo Trucks product manager, communications and electronics. “This award is a testament to Volvo’s commitment to helping improve the way motor carriers address vehicle service needs. It also validates what we have been hearing from our customers – that Remote Diagnostics provides a valuable, user-friendly service that helps maximize vehicle uptime.”